Outsource Issue 23 - (Page 92)

AccelerAting innovAtion in A regulAted world How can regulation and innovation – frequently considered to be opposing forces – combine successfully? And what roles should policymakers and companies respectively play to ensure the success of this combination? Rick Eagar, Arthur D. Little Rick Eager is Director, UK Technology & Innovation Management Practice for Arthur D. Little. Charles Boulton, Arthur D. Little Charles Boulton is Senior Associate in Arthur D. Little’s UK Technology & Innovation Management Practice. He has over 25 years’ experience of consultancy across the public, private and not-for-profit sectors. F 92 ● ●●● or many people, the terms “innovation” and “regulation” don’t sit easily together. Regulation is thought to discourage innovation because it incurs significant additional development risk, time and money. Yet innovation and regulation do not have to be opposing forces. For example, the air travel industry is both regulated and, by most measures, highly innovative. It has achieved this because the constituent parts of the industry value chain (jet engine suppliers, aircraft manufacturers, airline companies, airport operators and air traffic control agencies) have been able to adopt what we call a “systems approach” to innovation. They have been able to form structures and relationships in ways that recognise disincentives and bottlenecks for innovation at each stage in the value chain, and enable joint actions to be taken to overcome these barriers. In encouraging innovation, both policymakers and companies have a role to play. “Human societies vary in lots of independent factors affecting their openness to innovation.” - Jared Diamond www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Issue 23

Outsource Issue 23
Contents
News & Comment
IT Security
Ian Collard
More Than Just A Headcount
Call Centre Technology
Social Issues
Understanding Value
Cutting Through The Noise
All In The Genes?
It’s Time For Contact Centres To Get Socially Responsible
Right From The Start
All In The Game
Relationship Management Centres
NOA Roundup
Document Management
Digital Vision
Review Ructions
Provider Perspective
A New Reckoning?
Head-to-Head
The Music of Outsourcing
Accelerating Innovation
Labour Arbitrage
Top Ten Tips
The Legal View
HfS: New outsource Partner
Online Round-Up
Sourcebites
Inside Source
The Last Word

Outsource Issue 23