Duncan Aitchison and Rick Simmonds
CALL CENTRE TECH
Tom Topolinski looks into the future, and likes what he sees...
Innovation in outsourcing: who’s responsible anyway?
Issue 23 Spring 2011
In association with
Ghosts in your machines
Why infosec matters more than ever
HfS Research and Outsource connect: exclusive content from Phil Fersht’s team inside...
We check out the booming document management outsourcing space
Is the age of labour arbitrage coming to an end – and, if so, what happens next?
Table of Contents for the Digital Edition of Outsource Issue 23