Outsource Issue 23 - (Page 82)

HEAD-TO-HEAD DUNCAN AITCHISON & RICK SIMMONDS In the second instalment of our new Headto-Head series, we turn to the advisory space for cutting-edge thought-leadership, as TPI’s Duncan Aitchison (pictured left) and Alsbridge’s Rick Simmonds look at outsourcing developments past, present and future… Rick Simmonds is Managing Partner and Head of Financial Services at Alsbridge Plc. Prior to founding Alsbridge, Rick was a partner at Ernst & Young, and began his consulting career at Arthur Andersen (later Accenture). 82 ● ● ● www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Issue 23

Outsource Issue 23
Contents
News & Comment
IT Security
Ian Collard
More Than Just A Headcount
Call Centre Technology
Social Issues
Understanding Value
Cutting Through The Noise
All In The Genes?
It’s Time For Contact Centres To Get Socially Responsible
Right From The Start
All In The Game
Relationship Management Centres
NOA Roundup
Document Management
Digital Vision
Review Ructions
Provider Perspective
A New Reckoning?
Head-to-Head
The Music of Outsourcing
Accelerating Innovation
Labour Arbitrage
Top Ten Tips
The Legal View
HfS: New outsource Partner
Online Round-Up
Sourcebites
Inside Source
The Last Word

Outsource Issue 23

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