Outsource Issue 23 - (Page 28)

Zella Compton, 2011 Census Zella Compton is Editorial Manager for the UK’s 2011 Census, producing editorial materials and general publicity presenting the workings of the census to the British populace. More Than JusT a headcounT A census is an indispensable tool for any government: without accurate data, the most important projects can end up costing vast sums while yielding very little. As the UK gears up for its latest census Outsource goes behind the scenes to get the low-down on how a variety of partners are working together on task of remarkable logistical complexity. 28 ●●● www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Issue 23

Outsource Issue 23
Contents
News & Comment
IT Security
Ian Collard
More Than Just A Headcount
Call Centre Technology
Social Issues
Understanding Value
Cutting Through The Noise
All In The Genes?
It’s Time For Contact Centres To Get Socially Responsible
Right From The Start
All In The Game
Relationship Management Centres
NOA Roundup
Document Management
Digital Vision
Review Ructions
Provider Perspective
A New Reckoning?
Head-to-Head
The Music of Outsourcing
Accelerating Innovation
Labour Arbitrage
Top Ten Tips
The Legal View
HfS: New outsource Partner
Online Round-Up
Sourcebites
Inside Source
The Last Word

Outsource Issue 23

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