Outsource Issue 23 - (Page Intro)

IF KNOWLEDGE IS POWER... CULTURE CLASH divide: US-India Bridging the sides views from both DERIVATIVES rvices ﬁrms l se RPO REPORTcess Pro 2010 ISSUE 21 AUTUMN Why ﬁnancia reconciliations are outsourcing Recruitment s the big time Outsourcing hit outsource Issue 21 Autum n 2010 PEOPLE | TECHNO LOGY | SOLUTIONS gaz www.outsourcema ine.co.uk d 1 outsource cover.ind agazine.co.uk www.outsourcem In association wi th Jim You really need to get on the mailing list for this mag. Keeps me well ahead of the curve. D What the ns government mea g for UK outsourcin BANGLADESH m the Facing ac ion the fcoalitts With help fro state, and a longterm vision, could this be the next sourcing hot spot? sub at SME MARKET ca ap P.s. You BINDn N ply for a FREEboomtoalways It’s a Q&A: EBRA just about RO SO ing, free at happen k/ t wh Talking sourc emagazine.co.u – bu outsourc www. tnam and theth exactly are we Vie digital future wi Hearst’s CIO waiting for? 26/8/10 11:47:24 …we can help you stay on top of your game! Apply for your FREE subscription today and sign up for your FREE weekly Outsource Xpress email updates at www.outsourcemagazine.co.uk/free http://www.outsourcemagazine.co.uk/free-subscription http://www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk/free http://www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk/free

Table of Contents for the Digital Edition of Outsource Issue 23

Outsource Issue 23
Contents
News & Comment
IT Security
Ian Collard
More Than Just A Headcount
Call Centre Technology
Social Issues
Understanding Value
Cutting Through The Noise
All In The Genes?
It’s Time For Contact Centres To Get Socially Responsible
Right From The Start
All In The Game
Relationship Management Centres
NOA Roundup
Document Management
Digital Vision
Review Ructions
Provider Perspective
A New Reckoning?
Head-to-Head
The Music of Outsourcing
Accelerating Innovation
Labour Arbitrage
Top Ten Tips
The Legal View
HfS: New outsource Partner
Online Round-Up
Sourcebites
Inside Source
The Last Word

Outsource Issue 23