HEAD-TO-HEAD
PETER MOLLER &
MICHEL DE ZEEUW
The Global Business Services (GBS) model is enjoying a protracted stay in the
limelight at present, adopted by some of the world’s foremost businesses. But
do all those organisations claiming to have implemented it really have what
they think they have – and what is GBS really all about anyway? Our headto-head series returns, bringing together Peter Moller, European Shared
Services and BPO Advisory Lead at Deloitte and Michel de Zeeuw, CEO Global
Shared Services at Siemens, to address these questions and more…
"It is the service we are not obliged to give that people value most." – James Cash Penney
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Table of Contents for the Digital Edition of Outsource Magazine Issue 33