Outsource Magazine Issue 33 - (Page 50)

A heAlthy development As the healthcare space in the US undergoes a revolution, Amy Holcomb asks: is it time to break a longstanding outsourcing taboo? Amy Holcomb, Accenture Amy Holcomb, senior manager, is responsible for Accenture’s health management BPO offering. She has more than a decade of BPO experience at Accenture and works with providers and health insurers. T oday, in our increasingly technological and fast-past world, healthcare providers are facing pressure to deliver a wide range of services to an ever-growing number of patients. They are also expected to deliver a standard quality of care, while reducing overall costs. As patients newly insured under the Affordable Care Act begin to flood the healthcare system, the pressure healthcare providers currently face will continue to grow. In order to succeed, providers will need to find efficiencies within the current system. Cutting costs while expanding services can be tricky to balance, particularly for hospitals and health systems where a myriad of factors, such as staffing, reimbursement, equipment, etc., can have a significant impact on the organisation’s bottom line. However, the traditionally taboo subject of business process outsourcing – the contracting of specific processes to third-party service providers – can create efficiencies for hospitals and health plans, resulting in new savings that go beyond administrative cost and shift the focus from financial constraints on to the quality and efficiency of care. Contracting another company, organisation or group to manage certain aspects of a “A healthy outside starts from the inside.” – Robert Urich 50 ●● ● www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 33

Keeping in Touch
Shaji Farooq
Manoeuvre the Maze of Cloud Confusion
E-Invoicing: Where Now and Where Next?
Rick Simmonds
Only Strong Leadership and Governance Can Deliver High Performance
A Healthy Development
Getting to We: Time for a New Negotiating Paradigm
NOA Round-Up
To Outsource or Not to Outsource
Big Data Hits HR
John Willmott
Show Us The Money!
GBS: a Game-Changer for Finance
Neil Pratley
Go East
The Talent Challenge
Head-to-Head
Top Ten
NelsonHall Round-Up
Online Round-Up
The Deal Doctor
Inside Source
The Last Word

Outsource Magazine Issue 33