Outsource Magazine Issue 33 - (Page 106)

this month Online ROundup; The deal dOcTOR; inside sOuRce; The lasT WORd the back end Online Round-Up Each quarter, outsource features content from a wide range of occasional contributors as well as by our stable of regular columnists. Over the following pages we’ve taken extracts from some of the best of that content for your delectation – and if you’re reading this in our digital edition, you can click on the URLs to go straight through to the full articles… Record number of BPO contracts awarded in Europe suggests shift in market By John Keppel Figures from the latest EMEA ISG Outsourcing Index show that overall annual contract value (ACV) decreased by 23 per cent compared to the same period last year and by 16 per cent from last quarter. Yet business processes outsourcing (BPO) awards are up by 22 per cent year-over-year. In the second quarter we saw a notably tepid performance generally in the European outsourcing market, but anticipate performance to pick up in the second half of the year. ACV came in at €1.6 billion, which was disappointing, but this overall decline can be attributed to a lack of large-deal awards. There were just 11 awards over €€32 million in ACV in the quarter, the weakest performance seen since the third quarter of 2010. However this decline is also a global trend; ACV decreased by 27 per cent from the previous quarter worldwide, reflecting a broadly similar sentiment across all regions. http://bit.ly/omonlinesep1305 Consendre mod eugait alit“The internet isaugait num iusti facidunt ipsumsan el eraestrud exeratof human cor ing eumsandre ex elit luptati sisisisit the most important single development in the history ad onulla atetue tet ulla feu feum niamconEm ea commodiam ad tem dolortio Utat lum quisim et, Barry communication since the invention of call waiting.” – Dave quissi.Volobore m iurero dolobore. 106 ●● ● ● www.outsourcemagazine.co.uk http://www.bit.ly/OMOnlineSep1305 http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 33

Keeping in Touch
Shaji Farooq
Manoeuvre the Maze of Cloud Confusion
E-Invoicing: Where Now and Where Next?
Rick Simmonds
Only Strong Leadership and Governance Can Deliver High Performance
A Healthy Development
Getting to We: Time for a New Negotiating Paradigm
NOA Round-Up
To Outsource or Not to Outsource
Big Data Hits HR
John Willmott
Show Us The Money!
GBS: a Game-Changer for Finance
Neil Pratley
Go East
The Talent Challenge
Head-to-Head
Top Ten
NelsonHall Round-Up
Online Round-Up
The Deal Doctor
Inside Source
The Last Word

Outsource Magazine Issue 33