PROVIDER PERSPECTIVE
KEEPING IN CONTACT
In a business arena as dynamic – and as tech-dependent – as the customer
contact space, organisations that don’t have their metaphorical fingers on the
pulse and that aren’t able to evolve with their clients’ customers are doomed.
But that’s easier said than done when the pace of change is so great – and
accelerating. So how are today’s leading providers managing to keep on top of
their games? We spoke with a few of them to find out…
“I am not pushy. You want it, you buy it. Most people hit the customer over the head.
But if you’re too self-important, it’s kind of repellent.” – Judith Leiber
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Table of Contents for the Digital Edition of Outsource Magazine Issue 33