Outsource Magazine Issue 33 - (Page 82)

INTERVIEW DRIVING CHANGE TOGETHER Neil Pratley is Business Unit Executive – Financial Services, Consumer Goods & Retail at IBM; after his participation in our video roundtable on ‘The Potential of Partnership’ earlier this year, we got back together with Neil to follow up on some of the themes arising therefrom, including how different services require a new approach to collaboration – and why new technology really is a revolution for the sourcing space… outsource: Neil, we had a really great roundtable earlier in the summer on the topic of ‘the potential of partnership’ and what that means to outsourcing relationships. Looking back, what themes emerged which were particularly interesting to you and what you've been working on since? ❛ELECTRICITY IS CRITICAL TO A BANK, BUT DO YOU START BUILDING YOUR OWN POWER STATIONS IF YOU HAVE A POWER OUTAGE? ❜ Neil Pratley: To begin with, it’s been both interesting and reassuring that from the contact we’ve had with our clients who have seen the video, and with a number of other service providers, it’s clear that they’re seeing the same trends in the market. Both clients and service providers are trying to shift to more automated governance “Every time we've moved ahead in IBM, it was because someone was willing to take a chance, put his head on the block, and try something new.” – Thomas J. Watson 82 ● ● ● www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 33

Keeping in Touch
Shaji Farooq
Manoeuvre the Maze of Cloud Confusion
E-Invoicing: Where Now and Where Next?
Rick Simmonds
Only Strong Leadership and Governance Can Deliver High Performance
A Healthy Development
Getting to We: Time for a New Negotiating Paradigm
NOA Round-Up
To Outsource or Not to Outsource
Big Data Hits HR
John Willmott
Show Us The Money!
GBS: a Game-Changer for Finance
Neil Pratley
Go East
The Talent Challenge
Head-to-Head
Top Ten
NelsonHall Round-Up
Online Round-Up
The Deal Doctor
Inside Source
The Last Word

Outsource Magazine Issue 33