Outsource Issue 22 - (Page 7)

this month US immigration, LPo, CoLombia, Head-to-Head, Hr trendS, ed board roUndtabLe in this issue FEATURES 44 Long Live AMS! IBM’s John MacDonaldGaunt looks at a new vision for Application Management Services COvER STORIES 14 Shutting the Door? Why does the immigration question in the US have serious ramifications for the outsourcing industry both within America and worldwide? Our special report – and extended debate featuring Outsource community members – explain all… 34 Colombia 58 28 The Provider Perspective We hear some sell-side views on the new financial services landscape in the wake of the global financial crisis Q&A: Deborah Kops The First Lady of outsourcing looks at the need for genuine sourcing change, as she explains her new venture in our exclusive interview 65 58 34 Colombia The potential for Colombia’s success as a sourcing delivery location is undeniable – but can the country overcome its problematic past? The Provider Perspective Platforms Make Sense in the Cloud! Dr Richard Sykes explains why the future of commerce in the cloud will develop through platforms 66 38 NOA Pathway In his second article, NOA Programmes Director Chris Halward explores the crucial role played in outsourcing by strategic leadership… LPO Legal process outsourcing offers firms a potentially revolutionary perspective on legal services – our correspondents explore some of the key issues 68 46 Editorial Board Roundtable Some of the finest minds in outsourcing gather together to discuss the trends, events, debates and topics that will be dominating the space in 2011 – and beyond... Case Study: King’s College Hospital How one of the UK’s most illustrious medical institutions turned to outsourcing to keep itself at the forefront of pathology provision 72 72 Egypt 78 Egypt The Land of the Pharaohs is seeking to become an outsourcing empire to rival anything Asia has to offer. We go in search of buried treasure… Head-to-Head Our new series of bilateral interviews kicks off with Dawn Evans from SIG and Euan Davis from HfS Research on – amongst much else – innovation and the role of the CFO… 77 82 Silver Lining Renewing the importance of service for IT outsourcers via the cloud 90 HR Trends Zachary Misko looks at seven seismic shifts for the HR profession as the world moves into a new era Roundtable Write-Up Veredus’ Gareth Davies reports, as representatives from across the sourcing space look at what defines the bigger picture Consendre mod eugait alit luptatiget access to the digitalfaciduntof this and el eraestrud exerat ad onulla cor ing eumsandre ex elit To ensure you sisisisit augait num iusti version ipsumsan future issues please apply for a free atetue tet ulla feu feum niamconEm subscription at www.outsourcemagazine.co.uk/free quissi.Volobore m iurero dolobore. ea commodiam ad tem dolortio Utat lum quisim et, www.outsourcemagazine.co.uk ●●● 7  http://www.outsourcemagazine.co.uk/free http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Issue 22

Outsource Issue 22
Table of Contents
Shutting the Door?
Q&A: Deborah Kops
Colombia
LPO
Editorial Board Roundtable
Head-to-Head
HR Trends
Long Live AMS!
The Provider Perspective
Platforms Make Sense in the Cloud!
NOA Pathway
Case Study: King’s College Hospital
Egypt
Silver Lining
Roundtable Write-Up
Case Study: Nokia & Hyphen
Alan Leaman
Leah Cooper
Kay Formanek
Paul Awcock
News & Comment
The Legal View
NOA Roundup
Online Roundup
Letter to the CEO
Letters to the Editor
Sourcebites
Inside Source
The Last Word

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