Outsource Magazine Issue 34 - (Page 90)
outsource
xPLoRES
Post-Human BPo: automation & oPerational
excellence in association witH GenFour
You, Robot?
Our series looking at 'Post-Human BPO'
and the robotic revolution begins with
an exploration of the impact automation
technology is having - and will have
- on end-user organisations and the
outsourcing provider community:
professionals, transform!
Jamie Liddell
Jamie Liddell is the editor
of Outsource and www.
outsourcemagazine.co.uk
T
he past couple of years have
seen a great deal of buzz
around "robotics" in business
process outsourcing; while
the word may conjure up
images of large, grinding hunks of manshaped metal the reality may be a lot more
prosaic in appearance - but nonetheless
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remarkable in terms of its potential to
shake up outsourcing, and business,
forever.
The automation of processes is not,
of course, new - look at the evolution of
the assembly line - but in the back office
its application has had a much longer
gestation. Once fully adopted, however,
robotics could have as great an impact
upon back-office processes, corporate
structure and the practice of sourcing work
as it has had upon manufacturing.
The most obvious place in which
robotic automation can demonstrate its
value is right on the bottom-line - and,
as with outsourcing generally, people
cost is a critical factor here. Substantially
automating an organisation's back
office, or the processes provided by an
outsourcer, is going to result in a significant
reduction in the need for humans to carry
out work, at a cost much lower than that
of those humans currently on the payroll.
Where those offshoring work might look at
a people cost of around 30-50 per cent of
the onshore equivalent, robotics solution
providers might tout savings of the same
again - a compelling advantage when
competing against low-cost headcountcentric offshore providers or captives,
For more can't-miss content on 'Post-Human BPO: Automation & Operational Excellence'
see the series index at www.outsourcemagazine.co.uk/posthumanbpo
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http://www.genfour.org
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Table of Contents for the Digital Edition of Outsource Magazine Issue 34
Challenges and Champions
Outsourcing in a Troubled Economic Environment
Richard Jones
High Stakes
In Transition
The Bigger Picture
Numbers, Numbers Everywhere...
NOA Round-Up
Struggling To Get Through?
International Commercial Disputes In Outsourcing Agreements
Is Infrastructure Necessary?
Global Freelance Platforms Grow Up
Trumping Price – Only with Best value
Kerry Hallard
Technology Investment in 2014
Water Will Always Find A Way
The Right Time Is Now
You, Robot?
The Legal View
Top Ten
NelsonHall Round-Up
Online Round-Up
The Deal Doctor
Inside Source
The Last Word
Outsource Magazine Issue 34
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