Outsource Magazine Issue 34 - (Page 56)

This issue: neW nOA STRUCTURe/ThAnk yOU mARTyn hART/ lATviA TRAde miSSiOn/ SUpplieR diReCTORy/nOA AWARdS/ evenTS CAlendAR All ChAnge! NOA increases focus on growing and professionalising the outsourcing industry with key executive appointments Kerry Hallard O ver the last few months the NOA has completed a significant restructure, which has involved the establishment of an executive team. You can read more on this in the interview with Kerry Hallard on page 78, and below you can meet the team. Kerry Hallard, Managing Director of Buffalo Communications, the consultancy which has provided membership, marcomms and secretariat services to the NOA for over 10 years, has been appointed CEO. Kerry's key focus will be to grow the membership and geographic reach of the association, whilst improving the overall reputation of the outsourcing industry. Chris Halward, previously Managing Director at True North, NOA's training and professional development partner, has also joined the executive team as Director of Professional Development. Chris is responsible for spearheading NOA's qualifications and accreditations Chris Halward programmes, as the NOA continues its focus as a professional body. Martyn Hart, Chairman of the NOA, has stepped down from his role in October after 26 years at the helm, to join the executive team as Director. Lauren Tenant, Head of IT Service Delivery at the National Trust, has been elected to replace him. Lauren will be Chairperson throughout 2014. Natalie Milsom has been appointed Projects Director, with responsibility for leading the development and implementation of NOA's key projects, to include the annual Symposium, Awards, Outsourcing Yearbook and People Count Index. Stephanie Hamilton is Senior Events Manager, responsible for the NOA's 40+ events per annum. Kerry Hallard commented on the establishment of the executive team: "This is a very challenging time for Lauren Tenant the outsourcing industry. We are a very significant industry for UK plc with great growth potential, yet the perception of outsourcing is not as positive as it deserves, due to a few high-profile project failures, which mar the success of many. Also, outsourcing is an accidental profession. To date, no-one has grown up saying 'I want to be an outsourcer'. We aim to change all that and with immediate effect are steering the industry along a path of professional accreditation, to build trust and address skills gaps." This may sound like the NOA is insourcing, but we're following our own advice: "Keep what is key and outsource the rest". The NOA continues to outsource many of its services, to include finance and accounts and IT. The executive team will be complimented by the NOA's Strategic Advisory council, launched and elected in April 2013. Please visit the NOA website for the full Council. To find out more about the NOA visit www.noa.co.uk 56 ●●● www.outsourcemagazine.co.uk http://www.noa.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 34

Challenges and Champions
Outsourcing in a Troubled Economic Environment
Richard Jones
High Stakes
In Transition
The Bigger Picture
Numbers, Numbers Everywhere...
NOA Round-Up
Struggling To Get Through?
International Commercial Disputes In Outsourcing Agreements
Is Infrastructure Necessary?
Global Freelance Platforms Grow Up
Trumping Price – Only with Best value
Kerry Hallard
Technology Investment in 2014
Water Will Always Find A Way
The Right Time Is Now
You, Robot?
The Legal View
Top Ten
NelsonHall Round-Up
Online Round-Up
The Deal Doctor
Inside Source
The Last Word

Outsource Magazine Issue 34