IN TRANSITION
Why are outsourcing buyers (still too often) failing at outsourcing transitions?
Stan Lepeak, KPMG
Stan Lepeak is Director, Global Research, Management Consulting at KPMG, and a regular columnist for
Outsource
Outsource.
T
ransition refers to the period
between the actual signatures
of an outsourcing agreement
until steady state is achieved. It
is the time when the proverbial
outsourcing "rubber meets the road"
and outsourcing aspirations become
reality - or not. Depending on the type of a
deal, this a short, or a long period of time
and represents the start of outsourcing
governance efforts. The transition is a
critical time and successful transitions can
help outsourcing efforts get started out on
the right foot and weak or failed transitions
FIGURE 1 % OF OUTSOURCING TRANSITION COMPLETED ON TIME/BUDGET TO REQUIREMENTS
"Life is pleasant. Death is peaceful. It's the transition that's troublesome." - Isaac Asimov
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Table of Contents for the Digital Edition of Outsource Magazine Issue 34