Outsource Magazine Issue 34 - (Page 86)

ROUNDTABLE THE RIGHT TIME IS NOW! Improving processes (especially those around the customer experience) in real-time can deliver signiﬁcant competitive advantage - as guests at an Outsource breakfast roundtable found out... "Feelings have a critical role in the way customers are inﬂuenced." - David Freemantle 86 ● ● ●● www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 34

Challenges and Champions
Outsourcing in a Troubled Economic Environment
Richard Jones
High Stakes
In Transition
The Bigger Picture
Numbers, Numbers Everywhere...
NOA Round-Up
Struggling To Get Through?
International Commercial Disputes In Outsourcing Agreements
Is Infrastructure Necessary?
Global Freelance Platforms Grow Up
Trumping Price – Only with Best value
Kerry Hallard
Technology Investment in 2014
Water Will Always Find A Way
The Right Time Is Now
You, Robot?
The Legal View
Top Ten
NelsonHall Round-Up
Online Round-Up
The Deal Doctor
Inside Source
The Last Word

Outsource Magazine Issue 34