Outsource Magazine Issue 34 - (Page 38)

HigH StakeS How stakeholders will govern an IT outsourcing strategy... Andrea Madden, Synergy Managed Solutions Andrea Madden is a Co-Founder of the Australia-based Synergy Managed Solutions. She regularly blogs for a variety of online publications on business transformation, customer relationship management, stakeholder management, and corporate and personal branding. F rom microbusinesses to multinational corporations, every organisation will employ an outsourcing strategy at some point. Chances are that this strategy was met with a degree of resistance from at least one of the stakeholder groups. Having stakeholder buy-in, and eventual support, goes an ❛It Is Important to remember that the vendor also has a role to play In the councIl and therefore should respect Its terms of reference. ❜ incredibly long way toward a smooth relationship between your organisation and the vendor. The shaping of this support needs to become your organisation's corporate governance framework. The essential role of this framework is to be a security mechanism that protects all of the stakeholders and the company itself. At its core are the principles of integrity, "Find the appropriate balance of competing claims by various groups of stakeholders. All claims deserve consideration but some claims are more important than others." - Warren G. Bennis 38 ● ●● www.outsourcemagazine.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 34

Challenges and Champions
Outsourcing in a Troubled Economic Environment
Richard Jones
High Stakes
In Transition
The Bigger Picture
Numbers, Numbers Everywhere...
NOA Round-Up
Struggling To Get Through?
International Commercial Disputes In Outsourcing Agreements
Is Infrastructure Necessary?
Global Freelance Platforms Grow Up
Trumping Price – Only with Best value
Kerry Hallard
Technology Investment in 2014
Water Will Always Find A Way
The Right Time Is Now
You, Robot?
The Legal View
Top Ten
NelsonHall Round-Up
Online Round-Up
The Deal Doctor
Inside Source
The Last Word

Outsource Magazine Issue 34