The Hotel Inspector 2011 - (Page 71)

•LINEN & LAUNDRY• KEEPING IT CLEAN NEVER UNDERESTIMATE THE VALUE OF CLEAN, CRISP, SOFT LINEN. Guests will always view a hotel’s linen as a marker of the establishment’s quality, both in terms of luxury and, importantly, hygiene. Purchasing and maintaining high-quality linen is crucial for you to offer your guests the best possible experience. linen and laundry top 10 1 2 that has been treated in this way will be highly durable and last through repetitive washes. Before you make your choice of laundry provider find out which system they use – and why they use it – as well as asking for testimonials from other hotels; after all, you want to ensure that they are going to be suited to your needs. If you already have a laundry department or provider and are thinking about purchasing new linen, check which is compatible with their system. When ordering your linen and towels, ensure that you have at least three times the number you need to allow for those being laundered – not having enough towels in your hotel for your guests’ requirements is inexcusable. You should always request a warranty on the linen you purchase on the number of washes that can be carried out – and at what temperature; professional linen can vary but typically lasts two to three years. Your branding should always extend to your linen as much as possible. Having your logo printed or stitched onto your bath linen in particular helps communicate a strong professional brand image to your guests. Why not add to the memorability of your guests' stay through sophisticated towel arrangement: animal or flower shaped towels, for example, can inject fun and decoration into your guests' experience. 6 Longevity should always be a focal concern when choosing your hotel linen, which will be measured by how many washes the material will take whilst retaining its quality. Don’t scrimp: it is cost-effective to spend a little more and purchase linen that is going to be long-lasting. Egyptian cotton is the marker of luxury when it comes to linen. It has longer fibres compared to other cottons or materials, which means they are stronger and finer and offer your guests the softness they expect from the hotel experience. The fact that the sheets are stronger also makes them more durable. Thread count is an essential consideration when deciding upon linen. The higher the count, the higher the quality; luxury ranges typically begin at 200 (threads per square inch). Remember that generally anything with a thread count of higher than 400 is classed as ‘unwashable’ by commercial laundries as it is difficult for water to pass through the fabric to wash it. You may want to choose cotton that has undergone mercerisation (a chemical process which gives cotton a high lustre and the strength of silk.) Egyptian cotton 3 7 8 9 4 5 10 THE HOTEL INSPECTOR 71

Table of Contents for the Digital Edition of The Hotel Inspector 2011

NEWS
INSPECTING THE INDUSTRY
COMING CLEAN
RAISING THE BAR
BRIGHT LIGHTS
ARCHITECTURE MATTERS
OLYMPIAN EFFORT
HOTEL INTERIORS
MANAGING MAYFAIR
FOOD FOR THOUGHT
KEEPING IT CLEAN
GO GREEN
LEADING THE WAY
SAFE AS HOTELS
SAFE & SECURE
WIDEN YOUR MARKETING NET
WIRED FOR SUCCESS
NEW RECRUITS
OUT OF THE ASHES

The Hotel Inspector 2011

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