The Hotel Inspector 2011 - (Page 75)

•INTERVIEW• interview: alvaro rey LEADING THE WAY THE HOTEL MANAGER OF INTERCONTINENTAL PARK LANE HOTEL, ALVARO REY, TELLS US WHY THE CUSTOMER IS ALWAYS FIRST AND WHY BEING GREEN IS SO IMPORTANT. The Hotel Inspector: Alvaro, what do you perceive to be the main trends going forward in the hotel industry at the moment? with the needs of our guests. At the InterContinental we are distancing ourselves from the rigid, restrictive luxury that has been historically associated with 5★ hotels in London. While having a luxury and a firstclass offering, we want to be very approachable with a flexible and friendly atmosphere. We are catering for the whole world – presidents, entertainers, and you and me – and that’s what we want to show. I think that’s what people are looking for: to feel at home and relax without having to go through too many protocols in order to have a good time. Alvaro Rey: Business and leisure travel are currently experiencing a great time of growth. Guests are seeing more and understanding what really makes a great travel experience. And of course, one of the most important things is quality of service. While travel trends are constantly evolving, we have always held service excellence at the core of our guest experience and we are constantly adapting this service to grow THE HOTEL INSPECTOR 75

Table of Contents for the Digital Edition of The Hotel Inspector 2011

NEWS
INSPECTING THE INDUSTRY
COMING CLEAN
RAISING THE BAR
BRIGHT LIGHTS
ARCHITECTURE MATTERS
OLYMPIAN EFFORT
HOTEL INTERIORS
MANAGING MAYFAIR
FOOD FOR THOUGHT
KEEPING IT CLEAN
GO GREEN
LEADING THE WAY
SAFE AS HOTELS
SAFE & SECURE
WIDEN YOUR MARKETING NET
WIRED FOR SUCCESS
NEW RECRUITS
OUT OF THE ASHES

The Hotel Inspector 2011

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