outsource issue 31 - (Page 74)
Talent management needs to be a top-of-the-list priority for the public sector if it is
ever going to temper wider public opinion on outsourcing...
Jonathan Cooper-Bagnall, PA Consulting Group
Jonathan Cooper-Bagnall is Head of Shared Services and Outsourcing at PA Consulting Group, with a track
record of building and running successful businesses in Europe and the United States, including consultancy,
outsourcing, and personal computing technology.
Mike Dodd, PA Consulting Group
Mike Dodd is an expert in shared services and outsourcing at PA Consulting Group: combining strategic,
commercial and operational experience to produce pragmatic solutions to business problems.
t seems likely that the pace of public
sector outsourcing is going to continue
to increase as central and local
government seek to reduce the costs of
service delivery further. The challenge
for the sector is to ensure they have the public
support, systems and, most importantly, the
management skills to deliver this approach
successfully and coherently.
While outsourcing has long been accepted
in the private sector, there is still a degree of
public mistrust about its application to the
public sector with fears about privatisation
and loss of jobs. The public sector also faces
the particular problem that any outsourcing
will be subject to parliamentary and press
scrutiny. Setbacks are quickly exposed and
any turnaround has to be carried out while
coping with increased attention and criticism.
In contrast, in the private sector, exactly the
same challenges are usually dealt with away
from the media spotlight.
Much of the debate and criticism of public
sector outsourcing has focussed on the
process that leads to the procurement and the
David Cameron greets nurses
at the Royal Derby Hospital
“It would be wonderful if the public sector were always great, or always terrible; or if the private sector were always great, or always
terrible. Alas, reality is more complicated than comforting caricatures. Governments fail, and corporations fail.” – Jon Meacham
public sector JESS SUBBED.indd 74
Table of Contents for the Digital Edition of outsource issue 31
Keys to Driving Supply Chain Outsourcing Success
Biography of a Carve-Out
Culture and Values
Redefining the Law Firm Delivery Model
Sharing the Glory
Breaking the Outsourcing Conundrum
Back from the Summit
Losing the Race Before You Put On Your Trainers
Innovate to Accelerate
Making an Impact
Home or Away?
Dead and Buried?
So What Now?
The Legal View
The Deal Doctor
The Last Word
outsource issue 31