outsource issue 31 - (Page 74)

People Power Talent management needs to be a top-of-the-list priority for the public sector if it is ever going to temper wider public opinion on outsourcing... Jonathan Cooper-Bagnall, PA Consulting Group Jonathan Cooper-Bagnall is Head of Shared Services and Outsourcing at PA Consulting Group, with a track record of building and running successful businesses in Europe and the United States, including consultancy, outsourcing, and personal computing technology. Mike Dodd, PA Consulting Group Mike Dodd is an expert in shared services and outsourcing at PA Consulting Group: combining strategic, commercial and operational experience to produce pragmatic solutions to business problems. I t seems likely that the pace of public sector outsourcing is going to continue to increase as central and local government seek to reduce the costs of service delivery further. The challenge for the sector is to ensure they have the public support, systems and, most importantly, the management skills to deliver this approach successfully and coherently. While outsourcing has long been accepted in the private sector, there is still a degree of public mistrust about its application to the public sector with fears about privatisation and loss of jobs. The public sector also faces the particular problem that any outsourcing will be subject to parliamentary and press scrutiny. Setbacks are quickly exposed and any turnaround has to be carried out while coping with increased attention and criticism. In contrast, in the private sector, exactly the same challenges are usually dealt with away from the media spotlight. Much of the debate and criticism of public sector outsourcing has focussed on the process that leads to the procurement and the David Cameron greets nurses at the Royal Derby Hospital “It would be wonderful if the public sector were always great, or always terrible; or if the private sector were always great, or always terrible. Alas, reality is more complicated than comforting caricatures. Governments fail, and corporations fail.” – Jon Meacham 74 ● ● ● www.outsourcemagazine.co.uk public sector JESS SUBBED.indd 74 21/3/13 16:30:49 http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of outsource issue 31

Upwardly Mobile
Keys to Driving Supply Chain Outsourcing Success
Biography of a Carve-Out
Culture and Values
Redefining the Law Firm Delivery Model
Sharing the Glory
Norn Ironman
Breaking the Outsourcing Conundrum
NOA Round-Up
Back from the Summit
Losing the Race Before You Put On Your Trainers
Innovate to Accelerate
Comparing Clouds
People Power
Making an Impact
Home or Away?
Dead and Buried?
So What Now?
The Legal View
Top Ten
NelsonHall Round-Up
Sourcing Sage
Online Round-Up
The Deal Doctor
Inside Source
The Last Word

outsource issue 31