outsource issue 31 - (Page 40)
Sharing the Glory
Heading up the shared services organisation serving the US Department of Health
and Human Services – and some 45 other agencies – is a towering challenge, but Paul
Bartley can’t afford to be overawed… Outsource columnist Nick Mellors met with
Bartley at SSON’s Shared Services in the Public Sector 2012 conference in Chicago to
get the inside track on a shared services success story.
Nick Mellors, ISPB
Nick Mellors is a director at ISPB, specialising in supporting the public sector in delivering co-located
local services; shared services; and IT, business change and procurement projects to improve service
quality and reduce costs.
Nick Mellors: Paul, the Department
of Health & Human Services (HHS)
is the United States government’s
principal agency for protecting the
health of all Americans and represents
almost a quarter of all federal outlays,
administering more grant dollars than
all other federal agencies combined;
does that lead you naturally to working
with a wide range of government
Paul Bartley: It certainly does: my shared
services centre, the Program Support
Center (PSC) offers a number of services
available to all of the federal government.
Those include grant-related services,
health services for federal employees and
procurement. In the past two years we have
added a fourth area, transportation services
– due to our wildly successful “Green
Options” GO!card which delivers commuter
benefits to federal employees.
In the grants area, we have almost 80
per cent of the federal market share with
approximately $400 billion grant payments
made each year. We currently serve HHS
and about 45 other agencies. Once a grant
is awarded by an agency, the payment
piece is in our hands. We audit the grantee’s
indirect costs and make payments on behalf
Paul Bartley is Director of Shared Services at
the Program Support Center
The Department of Health and Human Services has its origins in a federal
network of hospitals for merchant seaman, established in 1798.
p40-43 paul bartley interview SUBBED JESS.indd 40
Table of Contents for the Digital Edition of outsource issue 31
Keys to Driving Supply Chain Outsourcing Success
Biography of a Carve-Out
Culture and Values
Redefining the Law Firm Delivery Model
Sharing the Glory
Breaking the Outsourcing Conundrum
Back from the Summit
Losing the Race Before You Put On Your Trainers
Innovate to Accelerate
Making an Impact
Home or Away?
Dead and Buried?
So What Now?
The Legal View
The Deal Doctor
The Last Word
outsource issue 31