outsource issue 31 - (Page 40)

Sharing the Glory Heading up the shared services organisation serving the US Department of Health and Human Services – and some 45 other agencies – is a towering challenge, but Paul Bartley can’t afford to be overawed… Outsource columnist Nick Mellors met with Bartley at SSON’s Shared Services in the Public Sector 2012 conference in Chicago to get the inside track on a shared services success story. Nick Mellors, ISPB Nick Mellors is a director at ISPB, specialising in supporting the public sector in delivering co-located local services; shared services; and IT, business change and procurement projects to improve service quality and reduce costs. Nick Mellors: Paul, the Department of Health & Human Services (HHS) is the United States government’s principal agency for protecting the health of all Americans and represents almost a quarter of all federal outlays, administering more grant dollars than all other federal agencies combined; does that lead you naturally to working with a wide range of government organisations? Paul Bartley: It certainly does: my shared services centre, the Program Support Center (PSC) offers a number of services available to all of the federal government. Those include grant-related services, health services for federal employees and procurement. In the past two years we have added a fourth area, transportation services – due to our wildly successful “Green Options” GO!card which delivers commuter benefits to federal employees. In the grants area, we have almost 80 per cent of the federal market share with approximately $400 billion grant payments made each year. We currently serve HHS and about 45 other agencies. Once a grant is awarded by an agency, the payment piece is in our hands. We audit the grantee’s indirect costs and make payments on behalf Paul Bartley is Director of Shared Services at the Program Support Center The Department of Health and Human Services has its origins in a federal network of hospitals for merchant seaman, established in 1798. 40 ● ● www.outsourcemagazine.co.uk p40-43 paul bartley interview SUBBED JESS.indd 40 21/3/13 17:15:04 http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of outsource issue 31

Upwardly Mobile
Keys to Driving Supply Chain Outsourcing Success
Biography of a Carve-Out
Culture and Values
Redefining the Law Firm Delivery Model
Sharing the Glory
Norn Ironman
Breaking the Outsourcing Conundrum
NOA Round-Up
Back from the Summit
Losing the Race Before You Put On Your Trainers
Innovate to Accelerate
Comparing Clouds
People Power
Making an Impact
Home or Away?
Dead and Buried?
So What Now?
The Legal View
Top Ten
NelsonHall Round-Up
Sourcing Sage
Online Round-Up
The Deal Doctor
Inside Source
The Last Word

outsource issue 31