outsource issue 31 - (Page 26)
With revenues of around half a billion dollars, WNS Global Services is a major
player in the outsourcing space. But not much more than a decade ago it didn’t
even exist; rather, it was part of BA’s back office structure, until private equity
giant Warburg Pincus saw an opportunity to get into the burgeoning BPO game.
Now, with Warburg Pincus having finally exited, we go behind the scenes to get
the inside story of a remarkable investment, from WNS’ founding Chairman and
CEO David Tibble and Warburg Pincus MD Joseph Schull…
“I will tell you how to become rich. Close the doors. Be fearful when others are greedy.
Be greedy when others are fearful.” – Warren Buffett
p26-31 Warburg pincus.indd 26
Table of Contents for the Digital Edition of outsource issue 31
Keys to Driving Supply Chain Outsourcing Success
Biography of a Carve-Out
Culture and Values
Redefining the Law Firm Delivery Model
Sharing the Glory
Breaking the Outsourcing Conundrum
Back from the Summit
Losing the Race Before You Put On Your Trainers
Innovate to Accelerate
Making an Impact
Home or Away?
Dead and Buried?
So What Now?
The Legal View
The Deal Doctor
The Last Word
outsource issue 31