Bord na Móna - Source Issue 9 - (Page 22)
Project uPdate
Fire policieS reviewed
ThE fIRES CAuSED IN EARly 2011 By DRy WEAThER AND PERSISTENT hIGh WINDS hAvE lED TO A REvIEW Of fIRE POlICIES AND PROCEDuRES
proFile poet, clerk,
FootbAller, FAmily mAn
“It’s all progress,” says Tom Murtagh of the diverse company that is Bord na Móna is now compared to the time he helped to manually prepare wages for up to 1,850 men on Timahoe sod peat bog. Tom (82), who started in Timahoe in 1951, also worked in Ballivor, Turraun Bog No. 2, Derrinlough, and Boora. he ended his career as a budgetary control and standard costing inspector working out of Newbridge. “My wages when I started were £3, one shilling and six pence – there was 240 pence in the pound,” said Tom, adding that 26 clerical staff worked in Timahoe.
n early 2011 feedstock experienced fires at Gilltown horticulture Bog in Co. Kildare, lemonaghan and Bellair Bogs in Boora, Clonad Bog in Derrgreenagh and Coolnagun Bog in Mountdillon. These, along with smaller fires, caused serious damage to peat stocks and a high financial loss to Bord na Móna. Our main focus in the prevention and management of bog fires is the safeguarding of members of the public, employees and property external to and within the ownership of the company. In addition, management recognises any legal obligations placed upon them relating to fire safety. Bord na Móna has completed a fundamental review of its fire policies and procedures. This has involved a review and updating of our fire prevention and fire-fighting procedures;
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greater communications and co-operation with communities adjacent to our bogs; greater emphasis on fire awareness, fire prevention and fire-fighting training for our employees; provision of bog area maps and contact numbers to all local fire services and closer communications and co-operation with relevant public agencies, fire Services, Gardaí, Coillte, Environmental Protection Agency, etc.; upgrading of fire-fighting equipment; instigation of publicity campaigns in local media in order to increase public awareness of fire danger and prevention; and increased security and decreased public access to our bogs. hopefully, weather and bog conditions during summer 2012 will not be as conducive to bog fires and the behaviour of a small number of neighbouring landowners will change.
AeS cuStomerS go online
S
ince the launch of My Account Online, AES’s innovative online account management website in late November 2011, over 11,000 AES Residential customers have fully registered. Once registered, customers can see their invoicing, payment, and bin collection history, can access and print statements and historical invoices, and can check their balance, their next Direct Debit due date or make a payment - 24/7. following an initial introduction to AES’s regular internet payers, a bill insert went to all 84,000 AES residential customers with their bills in January – incentivising registration with a great competition sponsored by fuels. “All through January, customers in their hundreds have registered each day,” said Mark Gallagher, project manager for the
web self-serve service. In January alone, there have been over 40,000 visits to www.aesirl.ie – driven by My Account Online but also by revamped online advertising and “search word” marketing managed by Sandra Ellis in Group Marketing. Almost 4,000 customers visited the site from a mobile device – reflecting how important that channel is becoming. “We will be introducing new products before June 2012 that will be preferentially priced for customers who choose to sign up online and receive their bills and other communications electronically,” said Ken O’Byrne, AES’ residential market manager. “We are also working closely with Marketing, IT and with our partners, AMCS, to see what enhancements will most reinforce customer loyalty into the future.”
22 | Source Spring 2012
http://www.aesirl.ie
Table of Contents for the Digital Edition of Bord na Móna - Source Issue 9
Bord na Móna - Source Issue 9
Contents
A round-up of news from around the company
Climate Change
Team Mates
Irish Water: The Future
Saving Energy
Natural World
Product Shot
A Man for all Seasons
Project Update
Heritage Corner
Nationwide
Bord na Móna - Source Issue 9
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