Managing Knowledge in a PartnershiP
As knowledge-driven economies emerge in the wake of globalisation and IT infrastructure development, it makes sense to examine what role knowledge itself plays in an outsource partnership. One thing is certain: it should be managed with purpose.
Thomas Reby, eBay Thomas Reby is the Global Head of Knowledge Management for Customer Services at eBay Inc
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Table of Contents for the Digital Edition of Outsource Magazine Issue 28