TALKING HEADS
Phil Fersht: There is a level of sophistication that’s now developed in the industry, in the last two to three years in particular, where we really do need to start to create more of a business focus for our clients – and they need career focus as well – and the term “outsourcing” just does not mean much. It is really just a vehicle for externalising process. Whereas the real discussions in our industry are much more about how do we achieve new value; how do we get a better alignment of stakeholders; how do we make sure, when deals are signed at the senior level in a company, that business objectives are translated down to the trenches, the operations managers and people like that? So I think we are getting
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Table of Contents for the Digital Edition of Outsource Magazine Issue 28