Outsource Magazine Issue 25 - (Page 60)

This issue: View From The Top; member round-up; paThway; eVenTs Calendar eVenT sChedule Looking ahead to a quarter full of can’t-miss events, including the highlight of the annual outsourcing calendar… 2011 NOA Summit & AwArdS On 9th & 10th November 2011, the outsourcing industry will come together to share knowledge and experiences, and celebrate best practice. The two-day event will take place at the Park Plaza Riverbank Hotel, in Central London. Now in its eighth year, the revered National Outsourcing Association Awards (NOAAs) are firmly established as the highlight of the outsourcing industry calendar, attracting over 500 delegates annually. Combined with the respected NOA Summit, this makes for a must-attend event for outsourcing professionals in all sectors. Transition of print services to Communisis • CSC and Zurich Financial Services • Elix-IRR and Standard Bank • Luxoft Public Sector Outsourcing Project of the Year • arvato and Chesterfield Borough Council • bss and Office for National Statistics and Northern Ireland Statistics and Research Agency • Conduit and NHS Direct Telecommunications, Utilities and High-Tech Outsourcing Project of the Year • Efficio Consulting Ltd and Thames Water • Firstsource and Giffgaff • IBM Global Process Services and Skype Offshoring Operation of the Year • Aegis Global and COPC • Logica • Luxoft • RR Donnelley and Anglian Water • Sutherland and Cisco Outsourcing Professional of the Year • Aegis – Aparup Sengupta • KPMG – Shamus Rae • Teleperformance – Gwen Cumming • Ventura – Jo Storey Outsourcing Service Provider of the Year • arvato • Ceridian • HCL • Luxoft • SQS Outsourcing Contact Centre Provider of the Year • arvato • bss • Firstsource • The Listening Company • Vertex Outsourcing Advisory of the Year • DLA Piper • Elix-IRR • Herbert Smith LLP • Hogan Lovells International LLP • Latham & Watkins • Stephenson Harwood Offshoring Destination of the Year • ITIDA – Egypt • Luxoft – Poland • Sri Lankan High Commission - Sri Lanka Outsourcing End-User of the Year • Centrica • Skype and IBM • Thames Water and Efficio Consulting Ltd Award for Innovation in Outsourcing • Firstsource • Gem • IBM United Kingdom and Jaguar Land Rover • Serco and BCH (Barclay’s Cycle Hire) • Serco and Forth Valley Royal Hospital • The Listening Company and LivePerson • UKFast Award for Best Practice in Outsourcing • Centrica • Co-operative Banking Group, Operational Partnerships Management, Supplier Operating Model • Efficio Consulting Ltd and Thames Water • Luxoft • Wipro Technologies and Diversey Award for Academic Achievement • Capital One – Jon Burbanks • Co- Operative Financial Services – Richard Woodroffe • Co-operative Financial Services – Sam Hannah • HML – Anu Biswas • Logica – Jon Brooks Award for Corporate Social Responsibility • Deloitte and Future Leaders • Infosys BPO Ltd and Project Genesis • KenCall the AwArdS ShOrtliSt iS AS fOllOwS: BPO Contract of the Year • Accenture, Alsbridge and Thomas Cook West • arvato and Microsoft • EXL and Centrica • Firstsource and BT • National Rail Communication Centre and National Rail Enquiries IT Outsourcing Project of the Year • Cognizant and JP Morgan • Luxoft and Harman • Pillsbury Winthrop Shaw Pittman LLP and Eurasian Natural Resources Corporation PLC • Wipro Technologies and Diversey Financial Services Outsourcing Project of the Year • Co-operative Banking Group, Operational Partnerships Management, Implementation of alternative format provision • Co-operative Banking Group, Operational Partnerships Management, To find out more about the NOA visit www.noa.co.uk 60 www.outsourcemagazine.co.uk ●●●● http://www.noa.co.uk http://www.noa.co.uk http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 25

News & Commentary
Making Contact
Taking the Chair
Clinical Outsourcing Strategies
New Worlds
To Share Or Not To Share?
Trends in Outsourcing Governance
The Next Big Idea
Smart Intelligence
Taking the ChairCracking the Wip
NOA Round-Up
Predicting Success
It’s Not The Contract.
Get Productive
Rigorously Agile
Good Relations
Knowledge Sustainability
Racking Up The Wins
Trust Me... I’m an Outsourcer
Top Ten
The Legal view
HfS Round-Up
Online Round-Up
Inside Source
The Last Word

Outsource Magazine Issue 25