Outsource Magazine Issue 25 - (Page 52)

Smart IntellIgence Optimised business intelligence is indispensable – it’s need-to-know, and you need to know… We got together with two practitioners at the frontline of Eastern Europe’s largest IT services provider to find out a little more about an increasingly business-critical activity – and outsourcing it… outsource: Kirill Degtiarenko is Director, IBA Group Development Center, overseeing the delivery of professional services to international customers. Kirill and his colleague Yuri Zholnerkevich, Project Manager, have been involved with a number of major business intelligence implementations over the last couple of years including for Goodyear and Belarus’ Alpha Bank. Let’s start with the basics: what comprises business intelligence? Kirill Degtiarenko: The TechTarget.com definition of business intelligence (BI) says: “Business intelligence is a broad category of applications and technologies for gathering, storing, analysing, and providing access to data to help organisations make better business decisions. BI applications include decision support systems, query and reporting, online analytical processing (OLAP), statistical analysis, forecasting, and data mining.” Speaking a more user-friendly language, BI is the software that helps managers to understand what is happening with their business, why and what should be done to make it better. o: Why are organisations increasingly interested in business intelligence as an outsourced offering – are there common drivers behind this trend? IBA Group began life in 1993 with four employees. It now has over 2,500. 52 www.outsourcemagazine.co.uk ●● ● http://www.TechTarget.com http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 25

News & Commentary
Making Contact
Taking the Chair
Clinical Outsourcing Strategies
New Worlds
To Share Or Not To Share?
Trends in Outsourcing Governance
The Next Big Idea
Smart Intelligence
Taking the ChairCracking the Wip
NOA Round-Up
Predicting Success
It’s Not The Contract.
Get Productive
Rigorously Agile
Good Relations
Knowledge Sustainability
Racking Up The Wins
Trust Me... I’m an Outsourcer
Head-to-Head
Top Ten
The Legal view
HfS Round-Up
Online Round-Up
Inside Source
The Last Word

Outsource Magazine Issue 25