Outsource Issue 21 - (Page 9)

Post-election sourcing landscaPe; rPo rePort; local shared services; germany; Bangladesh in this issue FEATURES 10 26 Meet the Board Outsource has a new Editorial Board – come and say hello coVER SToRIES The Post-Election Landscape How the advent of coalition politics is changing the UK’s sourcing space 44 16 Germany Europe’s biggest economy 32 Q&A: Debra Robinson Hearst Magazines’ CIO – and Outsource Editorial Board member – talks digital visions and outsourcing imperatives Sharing the Burden With huge cuts en route and a pressing need for efficiencies, is there any other way for the UK? 34 100 39 44 56 58 82 RPO Report Why Recruitment Process Outsourcing is going from strength to strength NOA Round-up News and views from the UK’s National Outsourcing Association The Cloud Breaks Complex support models require sophisticated solutions 52 66 78 86 INTERVIEWS 24 Jim Mather The Scottish Government’s Minister for Enterprise, Energy & Tourism talks exclusively to Outsource Germany Focus Europe’s biggest economy is beginning to pick up the outsourcing pace Outsourcing Derivatives Reconciliations Keys to success in a fast-moving space The Path to Perfection We look at the NOA’s Pathway training programme Bangladesh Another South Asian sourcing hot spot? Its government believes so… 40 SME Outsourcing Is the long-awaited boom around the corner? Tom Bangemann The Hackett Group legend and SSON Thought Leader of the Year on his career so far Phone Home? Why call centres in the UK are wrestling with the backshoring dilemma 64 Good Relations Isn’t it time you had a Chief Relationship Officer? Culture Clash Views from both sides of the US-India cultural divide Sergei Levteev The IBA Group CEO on his company’s rise to prominence and drivers for change in outsourcing THE BAcK END 107 111 114 Words from the Web Thoughts from our community, and excerpts from online REGULARS 12 News and Comment Figures from across the space give their thoughts on the big stories in outsourcing 72 77 94 Richard Thompson Pitney Bowes’ UK MD talks challenges and opportunities Adam Foster Merchants’ CEO discusses the need for value-added partnerships Inside Source Our secret agent gets that warm fuzzy feeling… 98 The Legal View Slaughter And May’s Rob Sumroy on why smarter procurement means better outsourcing Professor Arie Lewin The head of the Offshoring Research Network on the rise of China and the dangers of shared services The Last Word The first in a new series of guest columns looks at science fiction and cold hard fact Consendre mod eugait alit luptati sisisisit augait num iusti facidunt ipsumsan el eraestrud exerat ad onulla cor ing eumsandre ex elit @tobystevens: “You can outsource responsibility, but not accountability” http://bit.ly/dce7U1 atetue tet ulla feu feum niamconEm ea commodiam ad tem dolortio Utat lum quisim et, quissi.Volobore m iurero dolobore. www.outsourcemagazine.co.uk ● ● 9  http://www.bit.ly/dce7U1 http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Issue 21

Outsource - Issue 21
In This Issue
Meet the Board
News and Comment
The Post-Election Landscape
Jim Mather
Sharing the Burden
Q&A: Debra Robinson
RPO Report
The Cloud Breaks
Tom Bangemann
Germany Focus
Outsourcing Derivatives Reconciliations
The Path to Perfection
Phone Home?
Sergei Levteev
Bangladesh
Richard Thompson
Adam Foster
SME Outsourcing
Good Relations
Culture Clash
Professor Arie Lewin
The Legal View
NOA Round-up
Words from the Web
Inside Source
The Last Word

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