Digital by Default
Ninety per cent of organisations believe the ability to provide a joined-up, multi-channel experience is vital to success. So why do 70 per cent confess they don’t do it?
Mike Havard, Ember Services Mike Havard is Director of Ember Services, a customer management consultancy offering forensic benchmarking and strategic and operational support. He has over 25 years’ experience of customer management strategy and operational delivery.
“The golden rule for every business man is this: ‘Put yourself in your customer’s place.’” – Orison Swett Marden
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Table of Contents for the Digital Edition of Outsource Magazine Issue 29