NEGOTIATION
What they didn't teach you in
business or law school...
MULTISOURCING
Is it right for you? Derek
Parlour investigates...
Issue 36 Summer 2014
CUSTOMER SERVICE
William Hooper on sustaining
outcomes and optimising value
www.outsourcemagazine.co.uk
❝ Innovation is not the
product of logical thought ❞
SARAH
BURNETT
Everest's Research
VP analyses
analytics in
outsourcing...
LIV SANDBAEK
A call to arms for
the industry from
Accenture's tech
titan: it's time to
shape up!
JEANETTE
HIBBERT
Why reviews are
key to vendor
relationship
management
Table of Contents for the Digital Edition of Outsource36