Jobs and Careers Spring 2020 - 73

SPRING 2020

What is a loss adjuster?
Loss adjusters are experts with a
thorough knowledge of insurance
and can advise on repair and
replacement techniques. After
discussions with homeowners and
businesses who have suffered loss or
damage, the loss adjuster will report
to insurance companies to enable
them to process claims without
delay. Insurance companies know
they can rely on the skill, fairness and
just approach of the loss adjuster.
For more information about the
role loss adjusters play, visit the
website of the Chartered Institute
of Loss Adjusters at cila.co.uk.

progressing further than he expected
in only a matter of weeks.
"I'm incredibly lucky because I'm part
of a great team that is really helping me
to develop," he says. "I'm already starting
to work on my own cases relating to

You sit down with an assessor to discuss
your strengths and weaknesses and then
work at a pace best suited to you."
Apprentices are supported throughout
the programme by a mentor, an
experienced member of the Crawford

"Learning from people across the
organisation gives you a sense of scope"
domestic losses and I'm dealing with
a wide variety of claims, helping to
progress the claims and working with the
adjusters to ensure a speedy resolution."

Qualified success

A big focus of the programme is
on helping apprentices secure the
necessary qualifications to advance
their career. A core qualification is the
certificate in insurance provided by the
Chartered Insurance Institute (CII).
Another new recruit on the programme
is Rebekah Hagan, who has joined
the team at Crawford's third-party
administration solution Broadspire,
which provides a range of claims
solutions to clients around the world.
She is already on the qualification trail.
"I began my study programme very
early on, which is designed to help me
achieve my CII certification within a
certain period," she says. "The programme
itself, while based around specific texts
and online training, is bespoke to you.

JC Spring 2020 Crawford and Company F.indd 73

team who can advise them in their
day-to-day tasks and learning.
Working for a company of the size and
scale of Crawford also opens up numerous
career paths, and the programme is
designed to make participants aware
of that diversity from the get-go.
"My plan is to become a fully qualified
field adjuster," says Harry, "but there
are so many areas I can specialise
in, including cyber, hospitality or
construction, or I could move into areas
such as fraud or forensic accounting."
"That's a great thing about the
programme," adds Rebekah. "You're
learning from people from across the
organisation, so you get a real sense of the
scope that a career in loss adjusting offers."

number of specialist areas that Crawford
offered was huge. I knew from the off
that I wanted to specialise in a particular
field, and the programme offered me both
the focused professional development
and support to get my career started,
plus the opportunity to experience all
the different sectors and roles available
within an international adjusting firm."
Now working in the company's
agricultural and cyber teams, Jack is
still learning. "I attend training days in
partnership with local farmers across the
dairy and pig industries, as well as crop
sites with our senior adjusters," he says.
"My mentor is an industry-leading adjuster
and working closely with them has helped
accelerate my knowledge considerably.
"The role of the adjuster is a diverse
one," he concludes. "No two days are the
same and you can go from writing reports
at your desk, to assessing devastating
losses, to discussing the latest sector
trends with clients. To succeed, you
really do have to be an all-rounder and
be ready to roll up your sleeves."

Clear path ahead

For Jack Deal, a graduate of the
apprenticeship programme and now a
qualified loss adjuster, that scope was
clear from day one. "That's what attracted
me to the programme," he says. "The

For more information
Visit crawco.co.uk

18/05/2020 14:31


http://cila.co.uk http://crawco.co.uk

Jobs and Careers Spring 2020

Table of Contents for the Digital Edition of Jobs and Careers Spring 2020

Jobs and Careers Spring 2020 - 1
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