Jobs and Careers Spring 2020 - 213

S O F T WA R E

L

ooking for a job offering a constantly changing
landscape that always presents interesting
challenges, as well as the opportunity to shape
the world we live in? The UK's tech firms attract
more investment than anywhere else in Europe,
and London has been ranked as the second most
connected digital hub in the world, behind only Silicon Valley.
The UK's IT and digital sector is also huge, contributing £100bn
to the economy and employing around six million people. It also
has a large number of jobs with the highest salaries in the UK
and is creating jobs at twice the rate of the rest of the economy.
All this means it's a great sector to get into, with plenty of
opportunities for rewarding careers. A wide variety of roles are
available, from applications developer and software engineer to
cyber security and technical support. Giant technology firms such
as Apple, Google, Accenture and Ubisoft have a large presence
in Britain - and although London is one of the world's digital
capitals, there are high concentrations of tech jobs in places such
as Cambridge, Bristol and York, while in Berkshire you'll find the
UK headquarters of Microsoft, Cisco Systems, Vodafone and more.

The UK's tech sector is creating
jobs at twice the rate of the
rest of the economy
Plus, of course, there are IT roles at employers large and small all
over the country, from manufacturing and retail to the NHS.
Although some IT roles are highly specialised, there are plenty
of ways to get into the industry without a degree or a technologyrelated qualification. Higher apprenticeships and sponsored
programmes are available, giving you a financial helping hand and
valuable work experience while you achieve qualifications from
vocational to degree level. And with starting salaries significantly
higher than in other sectors, it's a career well worth pursuing.

IT support officer
All that tech needs someone to make sure it keeps functioning,
and most companies over a certain size have an IT support
department to do that. Alternatively you could work for a
company offering support to smaller businesses or individuals.
You'll troubleshoot problems, solving them or helping others
to do so, as well as installing hardware and software, setting
up user accounts and dealing with security issues.
The stereotype of the surly, unhelpful IT support person has
largely been banished - now you're expected to communicate
well and work with others to solve problems. You'll also need
to be flexible, which means both being available at odd times
(IT never sleeps!) and being able to prioritise your workload.
What qualifications do I need? Knowledge and ability outranks
all else in this area, so just make sure you learn everything you
can and get as much experience as possible. Studying a related

"My passion is
developing people"
Carlene Jackson is CEO of software
company Cloud9 Insight
"I co-founded Cloud9
in 2010 along with
my co-founder who
shared a similar
passion for cloud
technology at a time
when UK companies
were hesitant to sell it. Last year I set
up Vantage Academy, a governmentapproved apprenticeship business to
support people of all backgrounds
to break into the tech industry.
"My passion is developing people -
inspiring a seed of ambition to achieve great
things. I adore strategic HR and marketing,
so you'll often find me working in these
areas to support growth of the business
and building the brand of both businesses.
"Being a female CEO in a male-dominated
sector hasn't been a challenge for me - I've
always felt welcomed and supported. My
interests include activities often perceived
as more 'masculine', such as motorsport and
cars. I'm a member of a CEO peer group; as
the only woman, I've been told that I 'handle
testosterone well' and I won Member of the
Year in 2019 elected by the other members.
"I'm dyslexic so I suffer terribly from
name and people amnesia, which is a
personal struggle that can sometimes
be hard to hide - you can imagine can
lead to some interesting situations - but
I adore the coaching aspect of my role
and I get great reward from others'
success in achieving their dreams."

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Jobs and Careers Spring 2020

Table of Contents for the Digital Edition of Jobs and Careers Spring 2020

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