Jobs and Careers Spring 2020 - 198

Tour guide
Educating tourist groups about cities,
historic sites or museum artefacts is a job
that is always in demand - the British
Isles are a perennially popular tourist
destination - and it's not for the weather.
What skills and qualifications do I
need? Communication is the obvious
skill - a loud voice can get you a long
way as a tour guide! You won't last long

Theme park guest
experience manager
Most of us spent happy hours as children
at theme parks, so why not help pass that
feeling on to others? The guest experience
manager is responsible for keeping the fun
flowing in every area, from diners to rides.
What skills and qualifications do I
need? The skills required are motivational
and interpersonal, mainly - you'll have

Communication is the obvious skill
for a tour guide - a loud voice can
get you a long way - and you won't last
long without enthusiasm for your subject
without enthusiasm for your subject,
and any additional languages you can
speak will open up new opportunities.
You don't need any specific
qualifications to start with, although
GCSEs and A-levels in relevant subjects
(such as history), customer services
qualifications and foreign languages may
help you get a foot in the door. Toplevel attractions such as Westminster
Abbey require a Blue Badge in Tourist
Guiding (see guidelondon.org.uk).
How much can I earn? It varies, since
some guiding is seasonal, but usually
between £16,000 and £30,000. Those with
more skills (languages are key) can earn
more. You can be self-employed, or join a
tour operator company with the possibility
of progressing to regional supervisor.

a lot of customers and staff to keep
happy. Opening hours are long, naturally,
so be ready to work weekends. When
it comes to qualifications, A-levels or
equivalent, with management experience
in leisure or hospitality, are a plus.
How much can I earn? Senior guest
experience managers can expect
to earn £20,000 to £30,000.

Croupier
A croupier is the face of the casino for
customers: they're the people who deal
the cards, set up the games, take the
bets, explain the rules when necessary,
and make the decisions that affect who
wins and loses - and how much.
What skills and qualifications do I
need? Mental arithmetic is obviously

crucial, but the ability to stay calm and
friendly is just as important - customers
are unlikely to trust a flustered croupier.
You'll also need to concentrate for long
periods, sometimes late at night. Solid
GCSEs, particularly in maths, are a plus but
otherwise communication skills and focus
are the key attributes. You can train on the
job, and colour-normal vision is a must.
How much can I earn? Trainee
croupiers start on around £14,000; with
experience you can earn £25,000 plus
tips. Cruise ships jobs are the ultimate
aim for croupiers: tips are better,
there's free travel and accommodation,
and earnings are tax-free.

Bowling alley team member
Tenpin bowling is one of the UK's favourite
leisure activities - with an estimated
value of more than £250m - and one
whose popularity shows no signs of
dropping off. If you enjoy working with
customers and making people happy,
bowling alleys are the perfect place to
do it. There are lots of jobs, from food
prep to amusements to reception.
What skills and qualifications do I
need? Enthusiasm, being a team player,
and a willingness to get stuck in and
do anything that's required of you are
essential. No formal qualifications are
required. Customer service courses
will stand you in good stead but most
employers offer on-site training. Many
have management courses too.
How much can I earn? Many jobs
start at minimum wage, but there
are often good benefits. Work your
way up to duty manager and you'll
be on around £16,000, while an
assistant manager can make £25,000
and a general manager £40,000.

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Jobs and Careers Spring 2020

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