Jobs and Careers Spring 2020 - 106
T
here are almost three-quarters of a million hotel
rooms in the UK, according to hotel-industry.com
- from basic bed and breakfast accommodation to
luxurious grand hotels - as well as many thousands of
self-catering holiday properties. Of course, for much
of 2020 they've been standing empty thanks to the
restrictions on movement precipitated by the coronavirus pandemic -
but they'll be open again before long, and people who've spent weeks
in lockdown will be even more keen than normal to get away and enjoy
a break. The hospitality industry will be back up and thriving in no
time, offering plenty of career opportunities. Whether you're staffing
a hotel reception, preparing rooms for arrivals or helping to manage
a portfolio of holiday lets, your contribution will help ensure people
enjoy their breaks. And what could be more satisfying than that?
Concierge
The first point of contact for hotel guests is the concierge,
who is responsible for making sure they get excellent service.
Experience or qualifications in
hospitality or hotel management
will stand you in good stead if
you're applying to be a concierge
Duties include greeting guests, booking taxis, making dinner
reservations, delivering messages and recommending local
attractions. You may also manage door staff and porters.
What skills and qualifications do I need? Experience or
qualifications in hospitality or hotel management will stand you in
good stead, but it's more important to have a professional, outgoing
personality and be able to build a rapport with guests. You'll need to be
confident, adaptable and reliable, with good local knowledge. Foreign
languages skills are an advantage. Apprenticeships are available.
How much can I earn? Salaries start at around
£17,000 (you may find you receive tips from guests to
top this up), rising to £23,000 with experience.
Front-of-house manager
As the person in a hotel who supervises
staff who deal directly with customers
- such as receptionists, porters and
concierges - you'll oversee front-desk
operations, set objectives, evaluate guest
satisfaction and manage budgets, policies
and procedures. Shift work is common.
What skills and qualifications do
I need? A degree or diploma in hotel
management is an advantage, as is any
experience of front-of-house operations
in hotels, retail or other leisure sectors,
although some people work their way up
from a position such as concierge. You'll
need good leadership, communication
and people-management skills, and
the ability to thrive under pressure.
How much can I earn? Salaries start
at £17,000, rising to £33,000 for an
experienced manager in a large hotel.
Owner relations executive
Self-catering holidays are on the rise in the
UK, and companies that manage holidaylet properties are similarly growing. As
an owner relations executive, you'll liaise
with owners of cottages, houses and
apartments to ensure they are happy with
the way their property is managed, while
also being on the lookout for potential new
owners. Your role could include dealing
with complaints, helping owners with
bookings and promotional photography,
checking property descriptions and
dealing with housekeeping. You may need
to be available for 24-hour support.
What skills and qualifications do
I need? No specific qualifications
are required, but you need to be well
organised and a good communicator,
with problem-solving skills and the
ability to build relationships. Any
customer service experience will help.
How much can I earn? You'll start at
around £15,000. Promotion to management
roles will see you earning £25,000 or more.
Housekeeper
A hotel housekeeper is in charge of
maintaining high standards and ensuring
all rooms and communal areas are kept
clean. You'll manage budgets and supplies,
monitor damage or faults, and arrange
repairs. You'll recruit, train and supervise,
allocate tasks and draw up rotas.
What skills and qualifications do I
need? There are no specific qualifications,
but you need to be efficient and have good
106 /// JOBS & CAREERS
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Jobs and Careers Spring 2020
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