EM - December 2013/January 2014 - (Page 18)

18 December 2013/January 2014 www.esb.ie/em BSC & Electric Ireland ITS Annual Staff Conference 8 The ITS annual staff conference was held at the end of October. The conference provided an opportunity for Liam Molloy, Manager ITS and CIO, to review the current year programme, acknowledge business successes and also set out the key business priorities and plans for 2014. Jim Dollard, Executive Director BSC & Electric Ireland attended the conference with other Business Service Centre managers Michael Aherne, Niall Dineen and Shana Dillon. STAFF SERVICES CONTACT SUPPORT CENTRE Page 20 Kind deeds light up Ireland 8 Childline triumphs at close of Electric Ireland Powering Kindness Week. Pictured are Brid Horan, Deputy Chief Executive ESB (right) and Mary Gamble from Childline (left). AFTER A WEEK-LONG campaign that saw thousands of people across Ireland and throughout the world doing kind deeds for charity, Electric Ireland presented Childline with a cheque for €60,000 after they received the most pledged deeds. Special Olympics Ireland and Breakthrough Cancer Research, both received cheques for €40,000 and €30,000 respectively. Liam Molloy, Manager ITS and CIO and Jim Dollard, Executive Director, BSC & Electric Ireland. A KEY PRIORITY for ITS has been the benchmarking of our Opex and Capex, which are now in line with external peer groups. Liam outlined the strong focus in ITS's 2013-2017 Strategy on customer satisfaction and the effective rollout of approved IT projects throughout ESB. He also defined the role of the CIO across the ESB group and its importance in ensuring consistency in the application of Governance structures. The Senior Management Team presented the programme of work for 2014 and the challenges for their respective business areas. Among these was the need to grow our Project Management capability and become the system integrator of choice. IT is changing rapidly and this has seen a change in the way we resource and deliver many of the projects for our customers. Significant savings were made in 2013 by working closely with our customers in managing project scopes and innovative use of resources. n In the IT security area there are continuous efforts and threats to breach our security systems. As many as 13 million emails are received per month and 91% of these are rejected for security reasons. ESB has one of the most technologically advanced IT infrastructures in the country. New technologies are being developed to ensure that ESB is meeting its business objectives e.g. Carrington Power Plant, Smart Metering and the Finance Transformation Programme. Supporting the successful deploy- ment of these systems is a major element of ITS's work. Managing the large amount of data on the system is a key driver to reduce storage costs and infrastructure expansion, thus providing significant savings for our customers. Jim Dollard, Executive Director BSC & Electric Ireland, delivered the conference closing address and outlined his key priority for 2014, which is continuous improvement through rigorously challenging how we operate with a particular focus on customer service. n Pictured (l-r) are the ITS Senior Management Team: Arthur Hutchinson, Eoghan Barrett, Alan McDunphy, Vera Miller, Liam Molloy and Diarmuid Fenelon from Finance, BSC and Electric Ireland. Electric Ireland Powering Kindness is a simple initiative designed to encourage people to do an act of kindness and bank it in favour of one of three charities. From November 2nd to 8th, the campaign captured the imagination of people around Ireland and internationally as the goodwill movement spread. In excess of 45,000 deeds were logged at www.poweringkindness.ie, through Facebook, Twitter, Instagram and by text message. Staff also got involved by donating their time as their good deed and we were treated to a painting workshop, photography masterclass, Japanese and Irish lessons, as well as a coffee and cake morning where staff baked delicious treats for colleagues to enjoy. The award-winning Happy Pear from Greystones in Co. Wicklow also gave a talk on healthy living as a treat for staff. n Safety Week Pictured are BSC and Electric Ireland prizewinners (l-r) Marie Boylan, Gas Database Electric Ireland; Ed Fitzpatrick, ITS BSC; Michael Fox, HR Operations; Ruth Radburn, Asset Management; and Frank McManus, Electric Ireland Energy Service. Back row: Louise Murphy, Manager Employee Wellbeing Safety and Sustainability; and Jim Murphy, Manager Safety and Sustainability. Contents ❱❱ n EmPower Electric Ireland's strategic objective is to be the foremost supplier of energy and related services in the Irish market offering competitive and sustainable energy solutions. The EmPower programme was developed to empower Electric Ireland deliver on its brand promise through successfully delivering change within the organisation. n ITS Customer Conference An ITS and ESB Networks IT conference in November was attended by around 200 staff. The conference was a first for ITS and aimed to give ESB Networks staff an insight into current and future IT activities and the role of IT in supporting the ESB Networks business into the future. n ESB ready for SEPA The Single Euro Payments Area (SEPA) is a mandatory change by the EU, which will standardise the electronic payments process across the 32 signed up countries, including Ireland. Once SEPA migration has been completed, it will be a major step towards a borderless payment system across SEPA countries. Electric Ireland wins an award for 'Most Creative Use of Social Media for Compelling Engagement' ELECTRIC IRELAND HAS won the 'Most Creative Use of Social Media for Compelling Engagement' at the prestigious DOT ie Net Visionary Awards 2013 at the Smock Alley Banquet Hall on Friday, September 27th last. Electric Ireland was shortlisted against Rabo Direct, The AA and Tempted.ie. This award was received for demonstrating best use of social media for engaging with our customers. n http://www.esb.ie/em http://www.poweringkindness.ie http://www.Tempted.ie

Table of Contents for the Digital Edition of EM - December 2013/January 2014

EM - December 2013/January 2014
Contents
News
Innovation
Generation & Wholesale Markets
BSC & Electric Ireland
ESB Networks Ltd
Health & Habitat

EM - December 2013/January 2014