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ESB NETWORKS LTD

October/November 2013 www.esb.ie/em

ESB NETWORKS ISSUES LIVE WIRE NEWSLETTER

ESB NETWORKS issued their first Live Wire newsletter communication in August. This newsletter is produced for external stakeholder and customer audiences and will be circulated via email. The objective of the newsletter is to connect with our stakeholders and give an insight and update as to the exciting range of work ESB Networks has delivered, and projects we are involved in, in recent months.

In the first issue we highlighted the following projects/achievements:

• Recent initiatives in ESB Net works’ Smart Networks Programme

• New residential and commercial developments that have been connected to the electricity network in the first half of 2013 and developments that are in the pipeline

• New wind generation connected to the network

• A sample of the large network infrastructural projects that have been completed across the country

• Our recent work with teachers and students in our Schools Safety Programme

• The launch of our @ESBNetworks Twitter service and also the results of our Customer Satisfaction Survey.

If you have email contact information for stakeholders who should be included on the circulation of future editions, or any suggestions as to the content of the newsletter, please let us know at ESBNetworksCommunications@esb.ie

THE NETWORKS GATHERING!

It would appear that the Networks decided to have their very own gathering and invited the birds of Ireland to return home to their regular resting place! This image was creatively captured and captioned for EM by Joe Grimes, ESB Networks Projects in St Margaret's Road in Finglas.

Winter driving checks

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“All of our staff will be actively engaged in delivering our commitments to customers under the new plan. We will literally be going for gold.”
- Jerry O'Sullivan, MD ESB Networks Ltd

ESB NETWORKS GOES FOR GOLD!

» Double Paralympic gold medallist Mark Rohan launches new ESB Networks Customer Service Improvement Plan.

DOUBLE PARALYMPIC gold medallist and ESB Networks employee Mark Rohan joined ESB Networks Managing Director Jerry O'Sullivan at the National Ploughing Championships to launch the new ESB Networks Customer Service Improvement Plan. The Plan is based on feedback from customers, and outlines ten key areas that the company will focus on over the period to 2016 to improve customer service.

ESB Networks will enhance its web and social media services, including its popular PowerCheck App launched last year

Speaking at the launch, Jerry O'Sullivan, Managing Director of ESB Networks, said: “As a double gold medallist, Mark Rohan embodies the commitment and drive that is inherent in ESB Networks.