EM - August/September 2013 - (Page 16)
16
August/September2013 www.esb.ie/em
ESB Networks Ltd
NETWORKS
TRAINING
CENTRE
Page 20
A
ESB NETWORKS PUBLIC ESB Networks OFF TOSTART JOEY RETIRES
hosts UK utilities FLYING
AFTER 47
SAFETY STRATEGY
ON TWITTER
meeting on radio
YEARS
Schools Safety Programme
communications
Mike O’Sullivan, STSS, South Division, engaging
with primary school pupils at Scoil Oilibheir, Cork
city.
Primary school students in Cork City meeting Tom
Power, Customer Services Supervisor Cork.
ESB NETWORKS PUBLIC Safety
Strategy calls for engagement with
all sectors of society in order to ensure that the greatest possible level
of safety awareness is promoted
with people who might come in inadvertent contact with our electricity networks.
In line with best international
practice, South Division have developed partnerships with primary
schools. Our aim is to improve
safety awareness by proactively
engaging with school children in
the ten to 12-year-old age group,
reminding them of the risks associated with interfering with overhead
lines and climbing masts.
Many schools in Cork, Waterford
MONAGHAN AND
CARRICKMACROSS
LTI FREE
and Kilkenny have embraced this
opportunity prior to the summer
holidays. South Division aims to visit more schools before Hallowe’en,
which is one of the peak times for
antisocial behaviour.
ESB Networks is developing a
schools’ public safety awareness
pack, including a presentation
appropriate to primary school
children, online web links and
branded gifts with emergency contact details, web addresses, etc., to
reinforce our safety message. ■
For more information, visit: www.esb.ie/esbnetworks/en/about-us/education/index.jsp.
COMPETITION
RESULTS
John Hickey, from Knocknaskeigh, Cappoquin, Co.
Waterford, was the lucky winner of a Samsung Galaxy
Tab 2 in a recent ESB Networks competition. Teresa
Fallon, Manager Customer Brand & Social Media
presented John with his prize.
ESB Networks Monaghan/Carrickmacross
had no lost time incident (LTI) for over 3
years – 1,000 days and counting! This is a
tremendous achievement by all of those
involved and was recognised at a small event
for all Monaghan and Carrickmacross-based
staff. LTIs are not just statistics; they are
all about people – people who leave their
families in the morning and expect to come
back to them in the evening safe and well.
THIS EXCELLENT safety performance was achieved during
a period that included heavy demands on staff to carry out our
various work programmes. Well
done to all. ■
Alan Fennessy was the lucky winner of a Samsung
Galaxy Tab 2 in a recent ESB Networks competition.
Alan is a student at Colaiste Dun Iascaigh, Cahir, and
recently completed his Junior Certificate. Here, Alan
receives his prize from Anne Allen, ESB Networks.
Brendan Walsh, Skehanagh, Doneraile was the
lucky winner of a Samsung Galaxy Tab 2 in a
recent ESB Networks competition.
L-r: Jeremy Bending, National Grid UK; David Sexton,
Plant Manager, Turlough Hill & Liffey; and Billy
Condon.
ESB, IN COMMON with organisations such as the Defence Forces,
gardaí and other emergency services
has a critical dependency on reliable
communications. Utilities in Ireland
and the UK have moved from applications such as teleprotection, telecontrol and metering to centrally
control and automate operations using secure communications.
While many links in ESB have been
delivered using fibre optic cables (over
2,500km installed in the last decade),
radio communications remains an
important means of connecting up
the electrical grid. UK utilities have
understood this and established a
shared centre of
expertise on
utility radio communications
called
Telecoms
Joint RaJohn Howard and David Priestly
(JRC UK).
dio Company (JRC).
ESB joined this
group several years ago and this collaboration has proved very beneficial
to the ESB.
ESB Networks offered to host a
workshop of the members of JRC in
Ireland this year. This meeting took
place in ESB’s impressive pumped
storage station in Turlough Hill in
June. Attendees included staff from
UK utilities including National Grid
UK, Scottish Power, PowerGrid UK,
NIE and the ENA.
A particular highlight of the workshop was a presentation by Rory
Hinchy from the Department of
Communications, Energy and Natural Resources (DCENR), who explained the complex European regulatory structures to manage radio
spectrum. This was very relevant to
both the UK and Irish members (e.g.,
ESB Networks are currently seeking
to secure radio spectrum bands for
future requirements, including Smart
Grid). ■
CUSTOMERS AND THE public are
now able to address their queries to
@ESBNetworks Twitter account and
receive responses for general and power outage enquires. Networks Customer Care Centre will also continue to
interact with customers by phone.
The average age of a twitter user
is 36, and many of our customers are
very active. In the first two weeks
there was a steady increase in the following. However, beyond the number of followers that a Twitter account
has, tweets are viewed by many multiples of the numbers that follow. In
addition, it is also ‘community-based’
– it can get a relevant message out
to a lot of people in minutes via the
people ‘retweeting’. We have already
seen customers ring NCCC get information and then tweet out the fault
information themselves, effectively
self-serving.
Our Twitter account @ESBNetworks will be proactive on very large
faults and will tweet key public safety
or other messages, etc., while reminding customers that continuity standard is over 99.99%! The account will
be live from 9am to 5:30pm (Monday
to Friday). By its nature, Twitter is
dynamic and customer driven, it is
expected that it will grow as a communication channel and be especially
effective during large scale/emergency power outage situations.
We hope that staff will continue
to be our most important ambassadors and we encourage you (in a
personal capacity) and your families
to follow @ESBNetworks. ■
Remember anything that is
Remember anything that is
posted on Twitter is viewable
posted on Twitter is viewable
by millions! So please read
by millions! So please read
Section 2.2, Speaking about
Section 2.2, Speaking about
ESB in a personal capacity, if
ESB in a personal capacity, if
you plan to Tweet.
you plan to Tweet.
Our favourite tweet of the week:
@ESBNetworks Thanks for the
call today, an example of really
embracing customer care.
Really appreciated.
Pictured above (l-r) are Paul Cooney (CS ESB
Networks Cavan), Carla, Angela and Joey O’Keefe and
Siobhan Mannering (ESB Networks Cavan).
JOEY O'KEEFE FROM Billis in
Cavan recently retired from ESB
Networks after 47 years dedicated
service. Joey’s retirement function
was held in Cavan Rugby Club,
where his family, friends and colleagues gathered to celebrate the
event. We wish Joey a happy and
healthy retirement. ■
ESB NETWORKS
RETAINS OHSAS
ACCREDITATION
THE INDEPENDENT OHSAS
surveillance audit of our safety
management system (SMS) took
place between May 27th to 31st
across a range of depots and work
sites throughout ESB Networks.
Having achieved OHSAS certification in 2012, the purpose of this
audit – carried out by the National
Standards Association of Ireland
(NSAI) – was to assess our SMS for
ongoing compliance with the OHSAS standards and for continual
improvement. Thanks to the committed efforts of a wide range of
staff around the country, especially
in the audited locations, ESB Networks retained its OHSAS accreditation. ■
Contents ❱❱
■ Meter and Data Services
at ESB Networks
Here, we look at the
teams who provide critical
services to the Irish retail
market.
■ Mizen Peninsula
receives major boost
A major upgrade of MV
networks has now been
completed.
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Table of Contents for the Digital Edition of EM - August/September 2013
EM - August/September 2013
Contents
News
Innovation
Generation & Wholesale Markets
BSC & Electric Ireland
ESB Networks Ltd
Health & Habitat
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