EM - August/September 2013 - (Page 16)

16 August/September2013 www.esb.ie/em ESB Networks Ltd NETWORKS TRAINING CENTRE Page 20 A ESB NETWORKS PUBLIC ESB Networks OFF TOSTART JOEY RETIRES hosts UK utilities FLYING AFTER 47 SAFETY STRATEGY ON TWITTER meeting on radio YEARS Schools Safety Programme communications Mike O’Sullivan, STSS, South Division, engaging with primary school pupils at Scoil Oilibheir, Cork city. Primary school students in Cork City meeting Tom Power, Customer Services Supervisor Cork. ESB NETWORKS PUBLIC Safety Strategy calls for engagement with all sectors of society in order to ensure that the greatest possible level of safety awareness is promoted with people who might come in inadvertent contact with our electricity networks. In line with best international practice, South Division have developed partnerships with primary schools. Our aim is to improve safety awareness by proactively engaging with school children in the ten to 12-year-old age group, reminding them of the risks associated with interfering with overhead lines and climbing masts. Many schools in Cork, Waterford MONAGHAN AND CARRICKMACROSS LTI FREE and Kilkenny have embraced this opportunity prior to the summer holidays. South Division aims to visit more schools before Hallowe’en, which is one of the peak times for antisocial behaviour. ESB Networks is developing a schools’ public safety awareness pack, including a presentation appropriate to primary school children, online web links and branded gifts with emergency contact details, web addresses, etc., to reinforce our safety message. ■ For more information, visit: www.esb.ie/esbnetworks/en/about-us/education/index.jsp. COMPETITION RESULTS John Hickey, from Knocknaskeigh, Cappoquin, Co. Waterford, was the lucky winner of a Samsung Galaxy Tab 2 in a recent ESB Networks competition. Teresa Fallon, Manager Customer Brand & Social Media presented John with his prize. ESB Networks Monaghan/Carrickmacross had no lost time incident (LTI) for over 3 years – 1,000 days and counting! This is a tremendous achievement by all of those involved and was recognised at a small event for all Monaghan and Carrickmacross-based staff. LTIs are not just statistics; they are all about people – people who leave their families in the morning and expect to come back to them in the evening safe and well. THIS EXCELLENT safety performance was achieved during a period that included heavy demands on staff to carry out our various work programmes. Well done to all. ■ Alan Fennessy was the lucky winner of a Samsung Galaxy Tab 2 in a recent ESB Networks competition. Alan is a student at Colaiste Dun Iascaigh, Cahir, and recently completed his Junior Certificate. Here, Alan receives his prize from Anne Allen, ESB Networks. Brendan Walsh, Skehanagh, Doneraile was the lucky winner of a Samsung Galaxy Tab 2 in a recent ESB Networks competition. L-r: Jeremy Bending, National Grid UK; David Sexton, Plant Manager, Turlough Hill & Liffey; and Billy Condon. ESB, IN COMMON with organisations such as the Defence Forces, gardaí and other emergency services has a critical dependency on reliable communications. Utilities in Ireland and the UK have moved from applications such as teleprotection, telecontrol and metering to centrally control and automate operations using secure communications. While many links in ESB have been delivered using fibre optic cables (over 2,500km installed in the last decade), radio communications remains an important means of connecting up the electrical grid. UK utilities have understood this and established a shared centre of expertise on utility radio communications called Telecoms Joint RaJohn Howard and David Priestly (JRC UK). dio Company (JRC). ESB joined this group several years ago and this collaboration has proved very beneficial to the ESB. ESB Networks offered to host a workshop of the members of JRC in Ireland this year. This meeting took place in ESB’s impressive pumped storage station in Turlough Hill in June. Attendees included staff from UK utilities including National Grid UK, Scottish Power, PowerGrid UK, NIE and the ENA. A particular highlight of the workshop was a presentation by Rory Hinchy from the Department of Communications, Energy and Natural Resources (DCENR), who explained the complex European regulatory structures to manage radio spectrum. This was very relevant to both the UK and Irish members (e.g., ESB Networks are currently seeking to secure radio spectrum bands for future requirements, including Smart Grid). ■ CUSTOMERS AND THE public are now able to address their queries to @ESBNetworks Twitter account and receive responses for general and power outage enquires. Networks Customer Care Centre will also continue to interact with customers by phone. The average age of a twitter user is 36, and many of our customers are very active. In the first two weeks there was a steady increase in the following. However, beyond the number of followers that a Twitter account has, tweets are viewed by many multiples of the numbers that follow. In addition, it is also ‘community-based’ – it can get a relevant message out to a lot of people in minutes via the people ‘retweeting’. We have already seen customers ring NCCC get information and then tweet out the fault information themselves, effectively self-serving. Our Twitter account @ESBNetworks will be proactive on very large faults and will tweet key public safety or other messages, etc., while reminding customers that continuity standard is over 99.99%! The account will be live from 9am to 5:30pm (Monday to Friday). By its nature, Twitter is dynamic and customer driven, it is expected that it will grow as a communication channel and be especially effective during large scale/emergency power outage situations. We hope that staff will continue to be our most important ambassadors and we encourage you (in a personal capacity) and your families to follow @ESBNetworks. ■ Remember anything that is Remember anything that is posted on Twitter is viewable posted on Twitter is viewable by millions! So please read by millions! So please read Section 2.2, Speaking about Section 2.2, Speaking about ESB in a personal capacity, if ESB in a personal capacity, if you plan to Tweet. you plan to Tweet. Our favourite tweet of the week: @ESBNetworks Thanks for the call today, an example of really embracing customer care. Really appreciated. Pictured above (l-r) are Paul Cooney (CS ESB Networks Cavan), Carla, Angela and Joey O’Keefe and Siobhan Mannering (ESB Networks Cavan). JOEY O'KEEFE FROM Billis in Cavan recently retired from ESB Networks after 47 years dedicated service. Joey’s retirement function was held in Cavan Rugby Club, where his family, friends and colleagues gathered to celebrate the event. We wish Joey a happy and healthy retirement. ■ ESB NETWORKS RETAINS OHSAS ACCREDITATION THE INDEPENDENT OHSAS surveillance audit of our safety management system (SMS) took place between May 27th to 31st across a range of depots and work sites throughout ESB Networks. Having achieved OHSAS certification in 2012, the purpose of this audit – carried out by the National Standards Association of Ireland (NSAI) – was to assess our SMS for ongoing compliance with the OHSAS standards and for continual improvement. Thanks to the committed efforts of a wide range of staff around the country, especially in the audited locations, ESB Networks retained its OHSAS accreditation. ■ Contents ❱❱ ■ Meter and Data Services at ESB Networks Here, we look at the teams who provide critical services to the Irish retail market. ■ Mizen Peninsula receives major boost A major upgrade of MV networks has now been completed. http://www.esb.ie/em http://www.esb.ie/esbnetworks/en/about-us/education/index.jsp http://www.esb.ie/esbnetworks/en/about-us/education/index.jsp

Table of Contents for the Digital Edition of EM - August/September 2013

EM - August/September 2013
Generation & Wholesale Markets
BSC & Electric Ireland
ESB Networks Ltd
Health & Habitat

EM - August/September 2013