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BSC AND ESB ELECTRIC IRELAND
February/March 2013 www.esb.ie/em
Electric Ireland and Payzone promotion expected to raise €300,000 for three Irish children's charities
ELECTRIC IRELAND and Payzone have teamed up with a unique promotion to raise funds for three Irish children's charities. Each time an Electric Ireland customer pays a bill through their local Payzone agent, Electric Ireland will donate €1 to a fund that will be shared between the ISPCC, The Children's Medical & Research Foundation at Our Lady's Children's Hospital, Crumlin (OLCHC) and Temple Street Children's University Hospital. Running from January 14th – April 30th, the promotion is expected to generate €300,000 which will be shared equally between the three charities.
With over 2,000 Payzone agents throughout the country, Electric Ireland customers can make secure payments on their bill through the nationwide network. Supporting this initiative is simple and convenient. Customers simply pay their Electric Ireland bill through a Payzone agent and the donation automatically goes towards the fund at no cost or inconvenience to the customer.
“Payzone customers now have the added incentive of knowing they are donating to a great cause every time they pay their Electric Ireland bill at one of our Payzone agents nationwide
Electric Ireland Commercial Manager, Ken McKervey, described the promotion as “a simple and convenient initiative that allows Electric Ireland customers pay bills through Payzone's nationwide network, with the added benefit of supporting three children's charities.”
He added, “Electric Ireland is delighted to make the charity donation on behalf of its customers.”
Payzone offers customers a secure and convenient bill payment system. According to Jim Deignan, Managing Director, Payzone, “Payzone is delighted to be a part of this fantastic initiative. Payzone customers now have the added incentive of knowing they are donating to a great cause every time they pay their Electric Ireland bill at one of our Payzone Agents nationwide.”
For full details on the network of Payzone Agents that accept Electric Ireland payments, visit www.payzone.ie and use the drop down menu to find a local agent.
BSC Recognition Scheme
The Business Service Centre launched a Recognition Scheme in February 2012. The aim of the scheme is to encourage and recognise excellent customer service, innovation and service delivery by Business Service Centre staff.
OUR WINNERS FOR OCTOBER 2012 WERE:
Cathy Mooney guided the successful delivery of the NIE Enduring Solution project by managing stakeholders, project complexities and knowledge transfer.
Fiona Allan shone the torch for the BSC Olympic Challenge with her can-do attitude by quickly adapting and embracing new and unfamiliar ways of working, collaborating and networking with a diverse group of people within and outside ESB. Niamh Smyth and Mark Kelly proved their ‘can-do’ attitude in their work on Business Warehouse reporting. They have consistently delivered what they promised, often staying after hours and providing outstanding support for customers.
Eamonn Gregg, Thomas Stafford, Philip Darcy, Liam Kenny, Frank Chaney, Jimmy Augusta, Mick Fitzsimmons, Alex Keogh, Eddie Dempsey, Danny McMongle and Brendan Flynn: With all the people moves happening in the organisation, nothing appears to be too much for our space planners. The team have demonstrated their ownership of the complete moving process ensuring those who are moving have pleasant journeys to their new homes.
All of out staff above have shown outstanding commitment and vision in carrying out their day to day duties, and are a shining example of all that is best about BSC and ESB overall. Well done to you all and we look forward to featuring further winners in future issues.
The introduction of a single Performance & Development Process
IN PARALLEL with the launch of ESB's Corporate Strategy 2025 the company is re-organising the management and delivery of its HR activities, processes and systems.
The key elements of Performance & Development are “My Goals” and “My Development” – newly introduced terms that reflect each individual's personal ownership for their performance and development. “My Goals” replaces what has been typically known as the Goal/Objective Setting and Review process within Performance Management, while “My Development” replaces what, up to now, was known as the PDP/ITDP process.
One visible element of that will be the introduction of a single, standardised approach to Performance & Development to support sustained performance improvement across all businesses, while enabling staff development.
In January 2012 a project team was established and commenced its work with regards to the development of a single Performance & Development process in preparation for the 2013 cycle. The project team consisted of HR Business Experts from across ESB and also involved a strong working partnership with Technology Solutions and IT Service Support.
The annual cycle commences every January when the individual and his/her manager meet to discuss and agree on ‘My Goals’. Six goals will be agreed by the individual and their manager for the coming year. Two of the goals will already be defined to reflect priority corporate and business unit goals. The individual and their manager will also agree on ‘My Development’ i.e. development needs and solutions that support their development in order to effectively carry out their role and achieve their goals.
Key to the success of Performance and Development, however, are the regular conversations that take place between a manager and their direct report to discuss progress, review performance and development; and provide feedback and support. Performance & Development conversations will therefore become a regular feature of how we do our business, with all staff receiving ongoing feedback and support to enable them to achieve their goals and progress their personal development. The roll-out of the Performance & Development process for 2013 will begin across ESB from January. More information will be available from nominated managers and staff in your business. Communications, training, guidelines and support will be provided from within your business shortly.
My Goals and My Development will be recorded on SAP for everyone via Employee Self Service (ESS) and agreed via the Manager Self Service (MSS).
If you have any immediate queries you can contact Dave Hughes, Performance & Development, HR Operations, Business Services Centre at ext. 27495.
