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15
ENERGY SOLUTIONS
Dec 2010 / Jan 2011 www.esb.ie/em
Billing & Payments Partnership Group presentation to Heart Children Ireland
CUSTOMER SUPPLY
IN LATE 2009, a Charity account was set up within Payments, ESBCS to allow customers the opportunity to donate small sums of money to a charity where they had a credit balance on their electricity account and a different charity would benefit from these customer donations each year. This initiative has been very well received by customers and a total of €720 was raised in 2010. The Billing & Payments Partnership Group nominated ‘Heart Children Ireland’ as this years deserving charity. All customers who have donated money to the Charity Account during the year will be issued with a token ‘Thank You’ card by the Direct Debit Admin team in Sligo acknowledging their donation to the nominated charity.
Founded in 1990, Heart Children Ireland is a registered charity and operates as a support group for parents and families of children with a Congenital Heart Disorder. To date they have over 1,000 member families. CHD is the most common of all birth defects affecting one in every one hundred children born at present. About half of all babies born with CHD required heart operations. This voluntary support group receives no government funding and relies on their own fundraising and donations from individuals and business. Over the last 20 years, Heart Children Ireland has raised over €2m for the cardiac unit in Our Lady’s Children’s Hospital, Crumlin.
The Partnership group would like to extend its thanks to the Contact Centre and all Billing & Payments staff in supporting this worthwhile initiative.
Christmas Shopping at No 29 Georgian House Museum Gift Shop
ARCHIVE AND HERITAGE
No 29 Gift Shop carries many useful, educational, pleasing, practical and sustainable gift items. From December 1st ESB staff can avail of 20% discount on all items for sale. Shoppers will be made very welcome and enjoy a complimentary cup of tea or coffee before or after shopping. Shoppers spending over €50 will receive a complimentary pass to No 29 Museum, worth €12 (Admits 2 adults – children under 16 have free entry).
No 29 is delighted to carry Anne Hogan exclusive artisan ElectricAid Charity Christmas cards. As these cards are made by Anne to raise funds for ElectricAid so discount does not apply. All funds from the sale of these exceptional cards go the ElectricAid. The supply is limited, so do shop early to avoid disappointment.
UTV Business Eye Awards
ESBIE
PHILIP MCLORINAN of Dunmurry Dental Practice won ESB Independent Energy’s sponsored Young Business personality of the Year at the UTV Business Eye Awards 2010. The Award sets out to identify Northern Ireland’s young (35 years old or younger) entrepreneurs and business leaders where entrants were asked to demonstrate their achievements and dynamism in their respective field. The Belfast based Dentist was presented with his award by Derek Russell, ESBIE.
This is the fourth year running that Business Eye has joined forces with UTV in hosting the event, which is a key date in the Northern Ireland business calendar and the second year that the ESBIE Young Business personality of the Year has been an integral part of the event.
The Award is an extension of the ESBIE Young Business Personality of the month which is announced in Business Eye magazine throughout the year.
Within the other Awards Andor Technology was named ‘Company of the Year’ and Brian Brown, Brown Coaches, was named Business Personality of the Year.
Print free day in ESB
ESBStore.ie – hits 1,000th order milestone!
By Ray O’Mullane, ESBStore.ie Manager
CUSTOMER SUPPLY
ESBStore.ie made its one thousandth sale on Tuesday November 2nd. Better still, there were 35,236 visits to ESBStore.ie in the month of October, an incredible level of interest and sales are up 80% on the previous month.
Among the top selling products to date are:
- The Chimney Balloon
- The Remote Control Socket set
- The Living Colours LED Light
- Carbon Monoxide Alarm.
We are working continuously to improve and update the store. We want every prospective buyer to have an excellent experience when they visit our shop – and even if they don’t buy first time around, we want them to come back again.
We have added tabs at Product Description level on the site, giving detailed product specifications and in many cases videos explaining the product features. The video has proved really popular – for example, not many people know how to fit a chimney balloon so the ‘how-to’ video is really handy!
We have added a further 12 new products to the store in the last few weeks including: a battery charger with batteries that offer the benefits of conventional ones (where they come precharged), a solar-powered Bluetooth speaker, solar powered party lights, a child’s guide-light and others that we feel are ideal as Christmas gifts.
The store is benefitting from a terrific marketing campaign of PR and advertising on TV, radio, press, ezines and online, which is reflected in a high-level of online search activity. The store is also featured in Your Home this Season, our Customer Supply bill insert.
Remember, we have some great energy-efficiency products that come with our strong recommendations. And, and present, we have free delivery for all orders over €30. Save yourself some energy in more ways than one and check out ESBStore.ie for some great Christmas present ideas!
