Outsource Magazine Issue 24 - (Page 44)

A LogicA Progression outsource: Andrew, what’s on Logica’s agenda right now? Andrew De Cleyn: The world is changing pretty quickly right now; there are a lot of market changes - in terms of the disruptions caused by the downturn and recent global events such as the impact on manufacturing of the Japanese earthquake - which have had consequences across our client base. Plus, we have a significant amount of business in the public sector, so we have had to get to grips with the ramifications of the spending reviews going on there; an area that didn’t really see the same level of change in previous periods of economic uncertainty. I laugh to myself once in a while that, coming out of the Millennium, I thought IT was probably going to be quite boring: it was all going to become a commodity and of course that absolutely hasn’t Andrew De Cleyn is MD, UK Outsourcing at major IT, BPO and consultancy provider Logica. We caught up with Andrew to get his take on changes in the space, shifting customer behaviour – and of course the impact of cloud… happened. We have a whole new range of things happening in the industry, and the expectations of our clients are changing, so our focus is on making sure we are able to support the needs of our clients’ business across all their business drivers not just their IT systems. Our clients are telling us that sustainability and security are high on their agenda so this is a focus for Logica as well as making the most of the opportunities cloud technology can offer. Logica designed the automated ticket system for the London Underground in the mid-1980s. 44 www.outsourcemagazine.co.uk ● ●● http://www.outsourcemagazine.co.uk

Table of Contents for the Digital Edition of Outsource Magazine Issue 24

Editor's letter
News & comments
Seeing through the cloud
Steve Forbes
Embracing a lean culture in recruitment
The roar of the crowd
Andrew De Cleyn
Greening the chain
Private properties
NOA round-up
PR Chandrasekar
Ten ways to shake your world
Matt Barrie
Roundtable: an excellent process
Talentspotting
The talent question
Transition and change
Never the twain
Setting the standard
Touching base
Head-to-Head
Top ten
The legal view
HfS research
Online round-up
Sourcebites
Inside source
The last word

Outsource Magazine Issue 24