EMBRACING ENTERPRISE INNOVATION
Charged to strategise how to position their organisation as an “innovation leader”, Matt Heffron and his team decided to go back to first principles. The result? A genuine “lightbulb moment”…
Matt Heffron, Sutherland Global Services Matt Heffron is Director Global Integrated Solutions at Sutherland Global Services. A former CEO with extensive BPO experience, he is also the artist otherwise known as the Sourcing Sage (see p107) and an Outsource columnist.
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Table of Contents for the Digital Edition of Outsource Issue 30