The View National Express Winter 2017 - 3
FOREWORD ◆
WELCOME
HELLO AND THANKS FOR READING THE LATEST
ISSUE OF THE VIEW! It's a brand new year full of
opportunity and, for many people, it's a chance to enhance
their lives with positive changes. Here at National Express,
we are no different.
We delivered an incredible amount of change in our
business last year, all designed to improve customer experience
and in 2018, there's more - it's all about making things better.
Our mission is quite simple. We want the quality of our
service to transform the perception of coach travel so that
even more people choose the great value and convenience
that we deliver and you have hopefully enjoyed.
In order to do this, we are continuing our focus to make it
quick and simple for customers to plan journeys and buy
tickets. We recently launched our new website with improved
journey search capability and made our fare options much
clearer. In our stations, we are investing in self-service
machines which enable fast purchases and therefore remove
the need for queuing.
We have also added new features such as seat reservation
on selected routes, onboard entertainment and advanced
technology to make your journey even safer. We understand
that as customers you aren't just buying a seat on a coach,
you're buying an experience.
Satisfaction surveys and review websites tell us we're
delivering a really good service, but we believe we can do
even better. We listen and take all feedback seriously
- good, bad or ugly - and act upon it.
The road ahead in 2018 is full of possibility and we hope
that you travel along that road with us.
Chris Hardy
Managing Director,
UK Coach Division, National Express
Free things to
do in Liverpool,
how to spend 72 hours
in Krakow and Strictly's
Tess Daly reveals her
top destinations.
view
the
I S S U E 7, 20 1 8
Safe
guidty
e
pg 118
FRO M
Holidays
with a
twist
Take your hobbies
to new levels
T E S S DA LY ' S
T R AV E L S E C R E T
S
001 NX Winter Cover.indd
1
2 0 R E A S O N S TO
VISIT LIVERPOO
L
LO N D O N ' S B E S T
S U N DAY R OA S T S
20/12/2017 10:28
Don't
miss...
We can't wait for
you to enjoy our
entertainment
app, VUER.
See page 117
for more
information.
3
Table of Contents for the Digital Edition of The View National Express Winter 2017
The View National Express Winter 2017 - 1
The View National Express Winter 2017 - 2
The View National Express Winter 2017 - 3
The View National Express Winter 2017 - 4
The View National Express Winter 2017 - 5
The View National Express Winter 2017 - 6
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http://europe.nxtbook.com/emp/TheViewNationalExpress/NationalExpressSpringIssue2017
http://europe.nxtbook.com/emp/TheViewNationalExpress/TheViewNationalExpressWinter2016
http://europe.nxtbook.com/emp/TheViewNationalExpress/TheViewNationalExpressAutumn2016
http://europe.nxtbook.com/emp/TheViewNationalExpress/TheViewNationalExpressSummer2016
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