The Hotel Inspector 2013 - (Page 10)

lletin bu t the we highligh ear begins, spitality industry, As a new y om the ho s, fr latest news 3 trends and prediction r, 1 cto including 20 novation within the se in ers growth and teracting with custom r in u the value of add extra value to yo nd to a online, ways ence, industry awards xperi ar… guests’ e rabs this ye des up for g accola SWEET DREAMS... S leeping away from home can be unsettling, so the Park Plaza County Hall, London, has introduced a milk-and-cookies hotline. Alongside a special in-room sleep menu (which includes Horlicks Light in every room), guests seeking a little R&R can order milk and cookies to their room at any time of the night, to help them drop off. The hotel worked with The Sleep Council to formulate the menu, which has a £4 charge – but who can put a price on a good night’s sleep? ‘We wanted to give guests as much chance as possible of getting a great night’s sleep,’ says The hotel worked with The Sleep Council to formulate a special sleep menu, which includes Horlicks Light in every room and a milk-and-cookies hotline. 010 Simon Mahon, General Manager of Park Plaza County Hall. ‘We already have triple glazing to minimise external noise, blackout curtains to eliminate light pollution, and a choice of bedding – but we wanted to go a step further.’ As well as late-night snacks, guests can also access the hotel’s ten top tips for a great night’s rest displayed on their flat-screen TVs. ‘Having reviewed the sleeping conditions of one of the suites at the Park Plaza County Hall, I was impressed by the thoughtfully planned, well equipped room and the restful colour scheme,’ says Jessica Alexander, spokesperson of The Sleep Council. ‘It was wonderfully quiet for a central London location, and the nice, thick curtains ensured I wasn’t disturbed by any external light. I recommended that the hotel also provide some helpful hints to guests on improving sleep quality and nodding off quickly.’ THE HOTEL INSPECTOR 10-12 news FINAL.indd 10 9/1/13 11:56:22

Table of Contents for the Digital Edition of The Hotel Inspector 2013

Alex's welcome
News bulletin
Statement pieces
Series round up
Gym & Spas
Fine dining
Kitchen matters
Energy efficiency
Food management
Cooking equipment
Technology upgrade
App integration
Renewable energy
The Hospitality Show
Hospitality Technology Expo
Business supplies
Hotel management
Global clients
The 10 best hotels
AA interview
Hotels of the future

The Hotel Inspector 2013