YOUR NUMBERS Want a career that involves progression into managerial roles as well as working in a fun, people-driven environment? Then bingo! This is the company for you... C arlton Bingo Clubs was established in 1998 following a management buy-out by the current owners. It is one of the biggest independent bingo operators in the UK. Predominantly Scottish, Carlton Bingo operates 11 Scottish clubs from Fraserburgh in the north east of Scotland to East Kilbride, south of Glasgow. It also operates two clubs in the north east of England. Bingo remains one of the UK's most popular pastimes with people of all ages enjoying a fun day or night out at a bingo club as part of their regular leisure options. What makes Carlton different Carlton's business is all about people - and that includes both employees and customers. Its main aim is to achieve excellent customer service. It is committed to creating a dynamic and friendly working environment where people can flourish and find the freedom to fulfil their potential. The company has a training and development programme for both staff and management which provides excellent opportunities for people who want to progress in their careers. Carlton Bingo is an accredited training centre for City and Guilds/REHIS/ILM which allows it to deliver in-house training to suit the needs of the business and to issue industry-recognised qualifications. In the clubs Customer service skills are essential in frontline job roles, such as being in the clubs. The emphasis is on informal interaction between customers and staff making this a fun and pleasurable environment for both. Carlton has an Encore grading system for its staff which allows them to gain skills, experience and qualifications for development opportunities. It already has a dedicated team of over 300 employees, a large proportion of whom have been with the company for many years. Carlton operates large bingo clubs in city centres as well as smaller clubs in towns around the country. This means it has a great understanding of how important it is to work with the local community - and provide excellent customer service.