❛ James says... Delivering top-quality customer service is absolutely key in the hospitality and leisure industry, which embraces a huge variety of businesses across hotels, pubs and restaurants, travel and tourism, sport and leisure, and gaming. Anyone wishing to make their mark in this industry will need bags of energy and an ability to multitask. They' ll also need to be a real 'people person'. You're on the front line with customers, so embodying the culture and brand of the business and service you're representing is key. ❜ Words: Kia Hansen. Photos: Shutterstock There are dozens of roles in a restaurant 0 6 8 /// J O B S & C A R E E R S