CONTACT CENTRES
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Head straight to the heart of customer service, and kickstart a career in the contact
centre industry. With development opportunities aplenty, it could see you go far...
S
ome view a job in a call centre as akin to
being a battery hen with a headset. But
think again. The call centre – more commonly
now called the contact centre as it handles the
internet and other customer contact points besides
the telephone – offers many advantages including
flexible working hours (part-time, weekends and
evening shifts) which especially suit students,
single parents and the semi-retired. It’s a viable
option for short-term work but also as a serious
career path with a well-sign posted promotional
ladder and training available at every level. What's
more, the experience working in a contact centre
provides in communications, sales, technology and
management can easily be transferred to virtually
any other future career.
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Table of Contents for the Digital Edition of Jobs and Careers - Hilary Devey 2013