National Express - 7

Fun facts
DID YOU
KNOW?

We take more than
88,000 music lovers
to festivals and
events across the
UK every year.

COMMITTED
TO SAFE AND
EASY TRAVEL

DID YOU
KNOW?

Our promises to you...

National Express
operates coach
services to all major
UK airports, 24 hours
a day, seven days
a week.

Over 550
National Express
coaches travel on
Britain's roads
every day.

DID YOU
KNOW?

Our control centre
receives a GPS signal
from our coaches
every 30 seconds to
update on location
and speed.

DID YOU
KNOW?

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WORDS: Lynne Maxwell | ILLUSTRATIONS: Shutterstock

We serve
over 1,000
destinations
across
the UK.

National Express
made all of its coaches
100% wheelchair
accessible during
2013.

We
carry
more
than 18 million
passengers
each year.

DID YOU
KNOW?

Our coaches travel
over 195,000 miles
each day - the same
as travelling to the
moon 297 times
over a year.

07

1. Keep everyone safe
First and foremost, we value
the safety of our customers,
employees and the public.
2. Great value for money
We'll provide better value for
your journey, always aiming
to be more cost effective than
other forms of transport.
3. Our staff will always
be friendly and helpful
We will strive to have the
most up-to-date knowledge
and information to help you
use our services with ease,
and we'll always ensure your
questions are answered and
any problems resolved.
4. We will invest in our
ﬂeet, people and services
We'll keep introducing the
latest vehicles and technology
to continuously improve.
5. Our services will be
punctual and reliable
We will be the best in the
transport industry when it
comes to punctuality.
6. Clean, comfy coaches
Our vehicles and facilities will
be safe, secure, well lit and
comfortable. We'll clean and
maintain them regularly.
7. Easy to deal with
You will be able to reach us
in whatever way suits you - in
person, by phone or email, or
via the web and social media.
8. When things go wrong
All of our staff will be trained
and empowered to: resolve
problems immediately;
compensate you if we are at
fault and prevent problems.
9. We'll be a good citizen
of our communities
Our staff are encouraged
to contribute to charity and
community projects.
10. Be good to the Earth
We will reduce our carbon
footprint and energy use by
improving our ﬂeet.
National Express

Table of Contents for the Digital Edition of National Express
