JOBS & CAREERS SPRING 2018 - 304
In our contact centres across
England, Scotland and Northern
Ireland, there are plenty of
opportunities to develop your own
career. Whether you're looking to
become an experienced customer
service adviser, quality assessor or
educational recruitment adviser,
there is a route available for
the right candidate.
Life at Teleperformance
Teleperformance has 311 centres
across 65 countries, supporting
big-name global brands to provide
exceptional customer service. If you'd
like to join this formidable workforce
of more than 9,000 employees in
the UK alone, Teleperformance has
a wide range of roles on offer.
Our UK contact centres are in:
* Scotland - Glasgow, Kilmarnock,
Bishopbriggs and Airdrie
* England - Bristol, Swindon,
Norwich, Newark, Ashby,
* Northern Ireland - Bangor,
Enniskillen and Newry
We offer an extensive onboarding
programme for all new recruits
"We're doing our bit"
"We're open and honest"
"I enjoy the fact that we work
between 8am and 8pm and
never on weekends or bank
holidays. I also like the fact it's
advice rather than handling
complaints and we're actually
helping people with their careers.
It's like we're doing our bit for
future generations." Jessica
Heap, customer service adviser
"I like my job because I'm helping
someone make an informed
decision, and this usually means
an open and honest conversation.
I feel able to relay my own
experiences a lot of the time, and
being able to tailor my answers
with this in mind gives me a great
deal of personal satisfaction." Jeff
Heward, customer service adviser
Teleperformance is a business all
about people. Our contact centre
teams are the friendly voices and
customer service support providers
behind some of the biggest brands
around. That's why they recruit
people with personality and the
ability to shine over the phone.
There's an art to providing
outstanding customer service. We
encourage our people to be themselves.
We give them time to talk to customers,
ask the right questions and find the
answers that leave callers smiling.
Our staff come from all kinds of
backgrounds. Some have contact centre
experience; others do not. What they
all have in common is the passion
to deliver great customer service.
Everyone who joins us follows
a comprehensive training
programme before they hit the
phones. But training doesn't stop
when the first call is answered.
Teleperformance prides itself on
developing talent, with opportunities
on a local and global basis.
Our employees also enjoy a fantastic
bundle of benefits and exclusive offers
(for more details see box, left).
Call 0800 100 180