JOBS & CAREERS SPRING 2018 - 24

THE SECRET TO
HAPPY GUESTS
B

ehind every memorable restaurant experience, that
stays with you, is the person who cared enough
to make your meal special. The attention of a staff
member and the detail that is thought of and catered to -
it's the smallest touch that makes you feel like a treasured
guest. This can only be the result of a person or a team who
themselves, love what they do. And that really is the secret
to happy guests - happy staff.
RECOGNITION
In any company, everyone wants to feel that they
are a key part of the team and we believe CAU team
members are the heart of our organisation and as a
result have great access and involvement with the
senior management. Our operations teams are in
the restaurants every day and you're also likely to
see our CEO. Should you miss him, he also has an
email address set up just to receive your ideas and
suggestions. Good ideas are recognised and great

performance is always communicated. CAU's Best
Newcomer Award is just one of the ways we
celebrate success.
EDUCATION
Everyone is empowered to feel that their opinions count
and similarly feel that they are part of the business. So
while training is designed and overseen by Amie Giardino,
National Head of Training, for maximum impact, Amie
uses her network of trusted 'In-House trainers' to make
sure new starters and existing team members are full of
confidence in their roles and knowledge is shared. The
training portal that sits alongside practical teaching is
mobile-optimised for ease of learning and all training
material is designed specifically with your learning
style in mind.
"I learned unique and original cocktails. It's great that
the list is something different than the old classics".
Alex, bartender, CAU St. Katharine Dock


https://www.caurestaurants.com/

Table of Contents for the Digital Edition of JOBS & CAREERS SPRING 2018

http://europe.nxtbook.com/emp/Careers/jcspring2018
https://europe.nxtbook.com/emp/Careers/JobsandCareersAutumn2017
https://europe.nxtbook.com/emp/Careers/YourBusinessWithJamesCaan2017
http://europe.nxtbook.com/emp/Careers/Careers/Careers_with_Hayley_Taylor_2011
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