JOBS & CAREERS SPRING 2018 - 105

H O S P I TA L I T Y

Porter

Housekeeper

A hotel porter is there to make guests'
stay more comfortable - you'll escort
them to their rooms, carry luggage and
inform them of the hotel's facilities. You
may also run errands such as picking
up dry cleaning, parking guests' cars
and giving directions to local sites. In
the event of an emergency, you'll help
to evacuate guests from the hotel.
What skills and qualifications do I
need? A diploma in porter service and
customer service is an advantage, but
it's more important to have excellent
customer service skills and a pleasant,
helpful manner. A smart appearance
is important as you're representing the
hotel to guests. You'll need to be fit
as you're on your feet most of the day.
A driving licence is an advantage.
How much can I earn? Starting
salaries are around £10,000, rising
to £19,000 with experience.

In a hotel, the housekeeper is in charge of
maintaining high standards and ensuring
all rooms and communal areas are kept
clean and tidy. You'll manage budgets and
supplies, monitor damage or faults, and
arrange necessary repairs. You'll recruit,
train and supervise, allocate tasks and
draw up rotas for a team of cleaning staff.
What skills and qualifications do I
need? There are no specific qualifications,
but you need to be efficient and have
good organisational and problem-solving
skills, plus the ability to motivate staff.
You also need a thorough understanding
of health and safety issues. Some people
start as a room attendant and work their
way up, but most housekeepers have
experience or hospitality qualifications.
How much can I earn? Salaries start
around £14,000, rising to £25,000 for
a head housekeeper. Accommodation
may be provided as part of the job.

There's something
for everyone in the
hospitality industry

J O B S & C A R E E R S /// 1 0 5



Table of Contents for the Digital Edition of JOBS & CAREERS SPRING 2018

http://europe.nxtbook.com/emp/Careers/jcspring2018
https://europe.nxtbook.com/emp/Careers/JobsandCareersAutumn2017
https://europe.nxtbook.com/emp/Careers/YourBusinessWithJamesCaan2017
http://europe.nxtbook.com/emp/Careers/Careers/Careers_with_Hayley_Taylor_2011
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